Starbucks Eastridge Mall, San Jose, CA 95122

"Good coffee and frappucino. I ordered one iced latte and one matcha frappe. They were made perfectly. The staff were nice and fast. There were a lot of people lining and waiting, so it took a bit more time."

"Cannot make a drink correctly for the life of them. Employees need to be trained on proper drink preparation whether that’s with a substitute or light ice."

"There's quite a few people complaining but as far as for me.. Nothing but compliments. My daughter said it was the friendliest starbucks shes been too. She goes a lot. Being that I usually don't support starbucks, I took my daughter here and we got excellent service. Considering the line was lengthy, the wait wasn't much. I'm usually not an easy customer but the staff was kind. Importantly quick service and still made sure I was satisfied. Visited around 4-24-2021 thanks for the delicious habiscus tea blend."

"Had the worst costumer service experience here, wish they have a no-star option. After ordering a coffee online, I went there after 5 minutes hoping to grab my coffee then go, so I politely asked the coffee server whether they’ve got a coffee for Joanna ready. The server told me they got a lot of costumers today and she will call me when she gets it. So I stood there waited for 30 minutes until all the costumers there were almost gone. My whole family have been waiting in the car outside of the mall for me the whole time, so I checked with her again, turn out that she ignored the sticker with my order for the whole time, which was right in front of her. The coffee server’s co-worker told her my order was there the whole time, but that girl didn’t apologize at all. She just told me:” I’m working on it now”, then handed me my coffee after that 40 minutes wait. I felt awful, I stood there and started crying, then I just threw that coffee away. I went to my family and they wanted to confront that coffee server for me, but I just wanted to leave. My family and I traveled from Southern California to the Bay Area for celebrating my birthday, but now it’s ruined because of that girl who was so impatient about her job. Today is my 22nd birthday and I just cried terribly because of this Starbucks shop. I swore I’ll never have a Starbucks again in my life."