Starbucks

"They take too long to take your order and prepare them. That’s fine when there is rush, but when not they still take too long to make a simple drink. Today I ordered a drink and it was just 2 sips of coffee, rest all was ice you can see in the picture."

"When I make the mistake of ordering a drink at this location, I am routinely disappointed. In the future, I’ll go elsewhere. The espresso drinks are excessively gritty but it doesn’t have the texture of coffee. It seems like they add some sort of ground spice to all of their espresso drinks. It may be nutmeg. This has been my experience again and again at this location. Due to the issue with espresso, I thought I would order cold brew drinks instead. Once, I did receive a satisfactory Pistachio Cream Cold Brew. On the next visit, I received a Vanilla Sweet Cream Cold Brew that seemed to be almost entirely cream. I have a suspicion that the staff members do not think twice about cutting corners and make their own modifications to orders on the fly. Because of this, I advise others to avoid this location and I avoid it myself."

"During my recent visit to the Starbucks on campus, I encountered a few hiccups that I'd like to share. As a fellow student, I understand the learning curve that comes with any job, and I appreciate the efforts of the staff. While I was eager to try the pink drink, unfortunately, it wasn't available when I ordered, and there were no other strawberry-flavored options in stock. Though disappointed, I know these things happen, especially in a busy environment like a campus Starbucks. Opting for a frappe instead, I found it to be a bit too chocolatey for my taste and was not impressed. Additionally, the shortage of straws led to a minor inconvenience, with only a spoon offered as an alternative. However, I must commend the staff for their quick thinking in finding a solution. I had no choice but to smile and walk away with my drink at hand. Another person in the store apologized, and I overheard him telling the server to tell the customers that there are no more straws before handing them a drink with no straw. Which is a simple and brilliant idea. Again, it shows that everyone is learning and we can’t be mad at that. Despite these challenges, I want to emphasize that I understand everyone is doing their best, and I appreciate their efforts. While I may not rush back before class for another coffee, I recognize that Starbucks remains a convenient option for those in need of a caffeine boost on campus. Keep up the good work, and thank you for your dedication."

"Waited 15 minutes in the front of the cashier just to get not get service & LEAVE with no drink. Do not come here they do not care about their time management. Management needs to do better."

"Literally the worst Starbucks experience in the whole Bay Area. The workers claim they can’t do frappes at 3 PM cause they close soon, when the closing time is at 5 PM. You suckers bought the four stars, I swear they can’t be real. Corporate needs to do something about this, cause this is insane. The workers are lazy, and they don’t even try to hide it."