Starbucks 25945 Industrial Boulevard, Hayward, CA 94545

"Always reliable coffee on the go. The best thing I like about them is how fast they are. I can quickly grab a coffee on my way to work."

"The WORST STARBUCKS LOCATION IN BAY AREA! The employees are even WORST ! They are rude I do not know how they running this place, they literally mess up on a simple order they never replace it for anything, the middle eastern employee they have has no respect and always messing orders up has no kind customer service she needs to fired and all the new employees they all gonna make this place shut down only one that actually get my order right there it’s the white manager, they need to pay attention when they get training because none of them are trained right"

"I asked for light ice on my iced VENTI matcha latte and I got 75% ice. This was through the drive thru, it makes me mad because this isn’t the first time this store does the same thing almost every time I go. I’ll attach a photo of the drink after I finished it and found it full of ice. I’m not paying $5 something for ICE, especially after I told them LIGHT ICE. Edit: the picture was taken a little bit after it sat on my counter, which is why it looks like 50% ice, u can tell at the bottom it’s melted down."

"I placed order and I went to the store to get my drink. And I also purchased a cup in the store. I bought the cup to the register waiting to pay for it. I understood they were busy. I stood there for several minutes and no one talked to me. Later a girl said if you want to buy drink . place the order through the app. I told her I just pay for the cup. She said ok then she talked to another girl with low voice. I’m sure she must talk about me. She said scan it. I felt her attitude. I scan the cup by myself. She just leave me stand there and didn’t tell me what to do. I asked her what should I do next. She asked do you pay with card. I said yes. Finally she came to help me to pay for it. I asked her do you have a bag for the cup. She said maybe. Then she grabbed one and left the bag on another side not the register I stood. I didn’t take the bag. Her attitude makes me feel so bad. I went to take my drink. I asked twice for the straw. Another girl was there. She was impatient to me and said what do you need? I didn’t hear you. This is the worst service I got in Starbucks. I’ve been the customer for Starbucks several years already. Almost every Starbucks employee is kind and friendly. But those two ladies this afternoon I met gave me the worst service and experience. The staffs don’t respect the customer."

"Big inside area with 2 restrooms plus a drive-through. Restroom I used wasn't clean and the hand soap was in a Starbucks cup you had to pour from."