Benedetti Tire Pros 6809 Sebastopol Avenue, Sebastopol, CA 95472

"We wanted to thank Paul for his exceptional service. He was prompt and professional, with great communication and an earnest desire to help. We can't thank him enough!"

"We followed an old friend from another shop to Benedetti's. SO glad we did. Service was great, quote was spot-on, and work was done exactly when they said it would be. Glad our friend is here, we will be coming back for sure! Fast, courteous service."

"The guys at Benedetti went above and beyond to help me get my truck looking the way I wanted. They were very patient with me while I made decisions. They were also very careful with my truck while they had it and got it completed in the time promised. I will recommend Benedetti and the staff to all family and friends. They've made a customer for life. Thanks to Charlie and staff!"

"Tesla owners beware. I have a slow leak in a rear tire. I called around to find a shop that knew about the issue with Teslas and lifting, they need a special "puck" under the frame to protect the battery. They assured me they worked on Tesla's all the time. When I arrived, I presented the clerk with my own set of pucks, which he accepted and placed on the front passenger seat. I wandered around for a bit, came back about 45 min later, to see my car, jacked on a floor jack, WITH NO PUCK. What the puck? I asked the tech, he said "I put the jack where the pucks go" When asked why he didn't use a puck, he said nobody handed him one. I informed him they were on the front seat. Apparently his boss hadn't bothered to mention my concerns. When asked why, boss's reply "I got busy" Another tech actually offered that they even have their own set of pucks, and use them regularly. When asked why they didn't use them... they just sort of sputtered and had no response. By this time I have pulled out my phone and am recording the interactions. I ask Mr. Bald Supervisor for his name, he rudely ignored the question twice, looked my camera in the lens and turned and walked away in silence. A few min later a manager type came out and introduced himself, and promised to make everything right. I will be inspecting for damage and pressing the issue if there is any. Too little too late. Overlooking a primary concern then the audacity to be so rude as to ignore a direct question. I shall never do business with Benedetti Tire again, and I strongly advise caution in any interaction you have with them."

"This review is for the oil change portion of their business not the tire shop. I have no experience with the tire shop. I had my oil changed a month ago. Just checked my air filter it was dirty and they should have recommend I change it. It leads me to wonder what else they are not looking at. Been a customer of theirs for fourteen years. They used to have a stable long term staff and I totally trusted them. I called and asked to talk to a manager about the air filter. He seemed accusatory the whole time I was talking to him like I was lying or something. Never apologized. I didn’t get his name (I’m bad about that). I would think if they had more than 30 seconds of customer relations training they would start out apologizing and try to make a happy customer. Instead I felt worse about the store than before I called. Oh well. Big O is also inconsistent. Guess I will have to go to Santa Rosa to get my oil changed. UPDATE: I had a good talk with the owner and he sent me a gift card for an oil change. I just used it. Decent experience except I must have been listed in the computer as a "complainant" so all the guys were nice. Too nice, sarcastically nice. I felt like I was back in junior high. They didn't update the window sticker until I went back and asked for it. I feel for the owner, hard to get good employees for a low end dirty job."