Williams Automotive Repair 228 3rd Street, Eureka, CA 95501

"Great costumer service first off. Second, the communication was excellent. I would recommend 10/10 for your vehicles needs! Thanks again for the fast and good quality repairs to my car!"

"Did not call me back for my original appointment which I was forced to reschedule, poor communication between technician and front office, and did not receive the referral discount from Premier Oil. One star except for the fact they offered a free diagnosis and were cordial enough (which I was thankful for) but called and said they were unable to get to/replace my oil filter housing without concern of breaking things or destroying screws and that it would be additional costs for their troubles. I declined as I did not want any additional damage to the vehicle or charges as they did not seem confident in the job, yet when I arrived to pick up the vehicle they had already destroyed one of my bolts without repairs being made and when putting the vehicle back together, my minor oil leak (a drip every once in awhile) has increased significantly. I still was charged for labor and was told they were not responsible for the broken bolt. Left feeling like an idiot for spending for labor for them to damage the vehicle further and unable to fix the issue without up charges and more risk to the vehicle."

"After my car broke down, I was freaking out because I couldn't afford to take on a new car payment. After purchasing an entirely new engine, Williams was able to quickly swap the new engine for the old one, and my car has never ran better. They quoted me at the beginning of the process and stood by it, and I couldn't find a better price anywhere else. These guys are lifesavers. If you're having car troubles, you'll be in good hands at Williams Auto. Thanks a million for getting me back on the road."

"Trusty auto shop with great hours for a M-F worker. Prices are reasonable and no problems with any work performed on my 2015 Honda Odyssey. Was nice and professional enough to do a quick inspection of my other vehicle as well, even though his lot and garage were full. Front desk manager is very friendly and organized, I recommend this shop and look forward to working more with them in the future, hopefully on some custom projects."

"I really wish I read all the reviews before I trusted them with my car. I was desperate trying to find a repair shop so that my son could take his driver's license test with my car. I really felt like the people who work there were so kind and courteous, so this made me trust them immediately. But when miscommunications kept happening, I realized there is something not right. I was told several times my car would be done and that they needed more time, it turned out that the parts never arrived and were not expected to arrive. None of this was communicated to me until I kept calling them by the end of day on a three day extension. Then there was issues reported in the estimate that were not even a problem not to mention that in an attempt to fix my horn, which never got fixed, they messed up my electrical wiring. I wished that they could have had my business but I will never go there again."