Amazing Lash Studio

"I absolutely love Kennedy, it took me a few artist to find the right fit BUT now that I have I love Kennedy!!!"

"Lash techs are great and sweet however, THIS PLACE WILL STEAL YOUR MONEY LIKE A THEIF IN THE NIGHT. for just one time to get lashes done for an event... they MAKE you put your card number in file and they will continue to charge whatever they please even though you only went once. $498 came out of account!!!!!!! They will NOT issue a refund instead they issue in store credit and STILL REFUSE to remove card number on file. This has happened to two other co workers of mine as well. Not cool."

"The stars are for Brooke and Haley not the overall establishment. My first experience with lashes was wonderful; Brooke was super helpful and patient with me and all the questions I asked. Broke also presented very professional and knowledgeable which helped so much. After my first visit, I had little to no lashes come out, and I didn’t experience any discomfort. Sadly, the second visit was quite the opposite. Kayley took an hour at minimum to refill the lashes even though there was not much to refill. She coughed a lot while doing my lashes; the good news is I was wearing a mask. My daughter who had Kayley for her first visit forewarned me that Kayley coughs a lot. I didn’t notice until I was home that my right eye had more lashes than the left. The insides of my eyes seemed bare. Overall, the look was nothing like the first time; I could definitely tell her skill level was not the same as Brooke’s. My eye lids felt heavy, and they felt slightly irritated. My eyelashes felt hard and rough every time I blinked even after washing as instructed by Kayley, and within 24 hours I started losing eyelashes. It was a complete nightmare. I called three times within two weeks period because of my disappointment. The first call, I’m certain I spoke with Kayley because I recognized her voice. She still sounded very stuffy. I told her that I was losing what I thought was an extensive amount of lashes, and it hadn’t been full week since the refill. Kayley told me that I would have to pay over $200 to have my lashes fixed because I didn’t call within 4 days after the refill. I was frustrated and discouraged; and I told her I would wait another week and schedule with Brooke. Kayley did not apologize nor seemed to care about what I had expressed. The second time I called I’m unsure who I spoke with, but I was told I would be contacted by a manager. I never received a call from anyone. The third time I called I made sure to schedule with Brooke. I also expressed my frustration once more to the person I spoke with; that person also told me I would receive a call from a manager. I never received a call from a manager about this issue. Also, on the third call I was told I would still have to pay $119 for a refill. Soooo frustrating. It was on today when I had my appointment that I received good quality customer service. Haley told me I had a credit on my account and that I owed nothing for the refill. She answered several questions that I had regarding the policies. I also showed Haley pictures of my daughter’s lashes that were filled 3 days ago, and Haley agreed that she shouldn’t have lost so many lashes within 3 days. I also pointed out how clumpy some lashes were while other lashes looked scarce. Even though I was telling Haley about our not so good experiences she never once seemed upset, frustrated, or anything. She was apologetic and offered to help. I really appreciated her patience and understanding. I felt bad for Brook on today’s visit because I know for certain she cleaned up Kayley’s mess. The visit was worth it though because I can already feel the difference. My eyes don’t feel irritated; my eyes don’t feel heavy; and my lashes are even and full. I’m planning to remain a client, but I’ll only schedule with Brooke. Hopefully, this review is read and preventative steps are taken so that customers receive consistent quality service and better care."

"Worst $200 I’ve ever spent unfortunately. I had to go to another nail tech to get them removed and redone. Lashes were not the length, thickness, or curl I desired or have been getting from other nail techs for years. I had glue left over on my lashes. It was very overpriced and I was not happy with the result or how I looked."

"This was my first visit to amazing lash. My normal lash girl is currently on maternity leave, so I was referred here by a friend who normally goes here. Her lashes always look fantastic, so I’m not sure what happened with mine. I got the 6d volume, and my lashes look like I barely even got classics. There are more lashes on one eye than the other, and it looks like I have gaps. It already looks like I need a fill, and I just left an hour ago. The girl who did mine was very sweet, so I did have good customer service. My lashes do not look good though. I will unfortunately not return. I really feel like I wasted my money especially since I was charged more for “volume”."