Ford of Murfreesboro Service

"I was told to pay diagnostic fees of $150 for the broken screen/navigator and another $150 for the malfunctioning sunroof. I was only asked to pay $ 135 plus tax for both at Al White auto service here in Manchester, TN! And, no labor cost for closing the gap on the sunroof! That’s true kindness to someone they don’t even know. For me, they are heroes in their own ways in this vastly growing small community. Some business can be truly greedy, and takes advantage of our messy situation especially if we are ignorant! So be mindful! Share this with others you care about ! Manchester is only 40-45 mins away from Murfreesboro,TN. You and your car will be in good hands."

"This place has gotten horrible. They mis-queue appointments, cancel appointments for no reason other than excuses, then are extremely unapologetic about it. I stopped doing business with this particular Ford service department years ago because of these issues, even though I live right down the road. I decided to give them another chance since it’s been years, but it’s been the same exact thing. This service department needs different management. I’ll never give this location anothe again. Incompetence is heavy at this location! It’s a pain driving to Cool Springs Ford for everything because of the distance from where I live, but it’s worth it. Never had a problem with them. Murfreesboro Ford Service department feels like a bunch of incompetent kids work there. Brenda, who schedules mobile service is horrible at her job and should be immediately fired! Can’t schedule correctly, then wants to get in a back and forth with customers over text messages with the inability to answer simple questions. I had to block the number because I was so angry. Absolute fail for Ford."

"Excellent service. Extremely fast turn around time for both my vehicles that had mechanical issues in the same month. One of the vehicles was done same day!"

"Horrible customer service. Had my car for 2 months, never called to update me, I had to make the calls. Ladies on the phone always talked down to me. And I had three different stories being told me, one from one girl, one from another, and one from the mechanic."

"I drive a lifted diesel, so I stopped went in and asked if they could install my provided fuel filters. I was told yes so I stayed in line for over an hour before I pulled into the bay. It sat inside my truck for another 30 mins while the guy in charge was trying to come up with a price. It took him nearly 40 mins to decide “your truck is too tall”. This place obviously does not understand diesel filters. The filter that was too high, can be reached under the drivers seat in the frame. This was the entire reason I stopped and went inside to ask. Wait in line at your own risk here. Not sure I could trust them to air up my tires."