AAMCO Transmissions & Total Car Care

"I took my vehicle in to have a gear oil leak fixed and a throw out bearing looked at. A week later they called and said the cv axle needs to be replaced along with a new clutch kit and several other repairs needed to get the car road ready. I said go ahead with what's needed to be done. They call back a couple days later and say that it's fixed and ready to be picked up. I pick the car up that day and drive it across the street only to find out that the car is throwing itself out of gear and there is now a new sound coming from the transmission that wasn't originally there I didn't even take the car home I left it there and called them the next day to relay my findings. At this point I'm already $4100 dollars in and the fact I drove it 10 feet and found new issues with the car tells me they didn't even test drive it after the first round of repairs. The mechanic told me he had installed a bolt upside down or something like that and it's good now. I asked about the new noise and they said they would have to take it back apart to investigate farther and it would be another inspection charge. So now long story short they're just gonna put in a whole new transmission at this point. I will be coming in around 11 thousand dollars on total cost and they have had the car goin on a month now. I feel like I have been SEVERLY milked on money and labor costs. This will be my last time ever using this shop after I get my car back."

"I brought in a car recently that needed a new support bracket for a suspension bar replaced. They weren't able to identify the part number for the bracket to order it after searching online for 5 minutes, but "kindly" offered $400 to weld it in place. I said, "no thanks" obviously and I later found the part online for $15. It requires two standard bolts and can be replaced in less than 10 minutes with a socket wrench. Don't give these rejects your hard earned money. UPDATE: I spoke with a service member directly, since the number provided below in the follow up response isn't for the actual manager, just their store number. They said their hourly rate is $185 as of January 2024 and the national average is $205 for transmission shops. Even if they charged one hour of labor (as is typical for 20 minutes of work at a shop) instead of the 2 hours they quoted me, that's still insanely high. Just support local mechanics and welders who aren't beholden to corporate rates that are too dang high. I know prices of things have gone up like crazy because of the Federal Reserve doubling the money supply, but even in 2024, no one should be paying more than $100 to spot weld a simple bracket."

"I've had my car in there twice for service I always lika couple visits in before I give a review but from the intake to the follow-up of the detailed work list to be done for my approval it was a very seamless process. I wasn't hesitate to refer anyone to this company Mike and his staff do a very detailed and quality job."

"Great work here. I work at Tire Discounters and just want to say these guys are extremely professional. I broke down on the way to Knoxville and my wife and daughter were stuck up in the area until it was fixed. Thanks for your help!"

"I took my car there a few months ago and paid $7,000 to get the transmission replaced… they were great and the service was quick… fast forward a few months and the car starts acting up and was leaking transmission fluid. I checked the warranty and it was still covered so I called and they told me to bring it on in…. After the first few days I called and they said they were running tests…. Called back the next week and they told me that my car was sending a “shutter code” and they would have to replace the transmission again, they had ordered the parts and they where waiting for them to be shipped, so I gave them another week and called back and they told me they where still running tests! A few days later I called and the guy said “sometimes things accidentally get put off, I’ll look into it now and have information for you tomorrow” WHAT?! I’m an understanding person and I avoid conflict at all costs so I gave them the benefit of the doubt and called them back the next day. The guy said oh it’s good to go, you can come get your car, we hooked it to the computer and the code is gone, I asked them if they fixed the leak and he said yes. I got different story’s every time I called. So I show up to get the car and asked for the paperwork and the guy at the desk said “there isn’t any we couldn’t find anything wrong with it, we drove it and nothing happened. I said so you didn’t hook it up to the computer or fix the leak? He said no we didn’t do anything to it, if the issue gets worse bring it back, oh and we almost ran it out of gas…. I got in my car and it was literally blinking 0 miles to E!!! I had to pray that it made it to the gas station! I’m so upset with this company because when I paid cash to have the car fixed they got it done very fast and was very friendly, but when I needed it fixed under warranty AFTER paying 7k the first time, it sat in their shop for almost a month and all they did was give me the run around and almost leave me stranded and out of gas. I would not recommend this place. At all."