Honda of Murfreesboro - Service Department

"I have had problem after problem with my CRV lately. With that being said, I have spent a lot of time at Honda the past few weeks. I will say that I think Honda is way over priced for services which is why I typically choose a smaller mechanic; however, I cannot complain about the service I received here from the employees. Chris Rutledge was my service contact and he was fantastic. He communicated really well with me and was quick to get me answers to any questions I had. Chris made my experience SO MUCH better than I have ever had at Honda (give this man a RAISE!!!). James the shuttle driver was also super pleasant as well! Would be 5 stars if pricing was more reasonable."

"Great team. They look out for their customers. Ask for Dylan, he is awesome."

"Took my 2023 in for repair of a minor scratch and now my entire paint job is ruin. My whole car looks holographic. Upon return of my vehicle there was white paint residue all over my car and it returned to.me dirty. The bodyshop manager Will is now telling me there is nothing else they can do even though my paint was fine before they touched it. This has been the most unprofessional experience I have had especially on a brand new car. Will never recommend the dealership nor bodyshop. Do not buy from here."

"I really, truly hesitate to write reviews like this, especially when there is at least one aspect that was positive during my experience. The customer service reps are very friendly. I cannot take that away. Very professional. But, this whole thing was extremely frustrating. Took my car in for an oil leak and a power steering leak at the end of October. Paid over $3,500 for repairs. During this, someone somewhere dropped the ball and didn't get a part ordered when they *swore it would be in on time* to get it everything fixed on Saturday. I wound up having to leave the car there an additional three days until Tuesday, effectively ruining a planned vacation we'd had prepared for months. The customer service rep was apologetic, but the discounts they gave me were pretty insulting considering the massive amount of inconvenience they caused my wife and me. But, this was only half of the story. Flash forward a couple days after I finally get my car back and, lo and behold, there is still an oil leak. I take it back to H.o.M., losing me another of my rare off days from work. They look at it and tell me they somehow missed THREE smaller leaks on my previous visit. How? How is this even possible when they purport to have a fantastic multi-point inspection??? So, they charge me an ADDITIONAL $1,500+ to fix these leaks, and there is still a hose that needs to be fixed because they didn't have the part available, and I can't spend every waking free day of my life going back and forth to this place. It is beyond comprehension why I had to pay for additional work that they completely missed on my initial visit, compounded with the absurd amount of inconvenience this entire saga has caused me overall. This whole two-month ordeal has put me $5,000+ in the hole and no one on either visit could give me an answer as to how none of these smaller leaks were discovered when they first had the vehicle for essentially *four and a half days.* Sorry, but I don't plan on going back, despite owning two Honda vehicles."

"We took our Honda Passport in for a Recall Update on the rear camera. In by 8AM and out by 2PM. Quick friendly service."