Service King Collision Hickory Hollow (Now Crash Champions)

"The staff was friendly and informative about the process. Alexandra kept me up to date with progress texts. The work was done earlier than expected and the work was seamless. Overall, it was a pleasant experience. Thank you Service King Collision/Crash Champions!"

"They kept pushing the finishing date 3 times. Not reliable on finish date. I was lucky I had rental from insurance. If not I would be without car for weeks. Adding updates...they said one of my part hasn't arrived and will call me when it arrive but after plus months went back and the manager said my legal team can see his legal team and he wont change the part. Also they messed up my trunk which was working fine before and now when I told him about it he got upset about it. Definitely not a good place to go... the front part has peeled paint and thats the reason he said they will change when it comes which I really didnt care but now he is trying to shake it off. But they messed up my car and now I have to spend extra money to get it fixed."

"The woman at the desk was very helpful and nice and was a breath of fresh air in the midst of a truly irritating insurance claim mess with my insurance company. Service King was great. The repair looks perfect!! It was a big dent/slice in my back door where it was hit that they fixed. They updated me via text along the way and were finished on time. Professional and I have no complaints."

"I would suggest taking your car elsewhere. Not only did it take several months initially for repairs to be completely done they didn't do it right the first time. Tyler the manager is awful and just treats you like a number rather than a customer. Sitting there one day and at least 3 customers came back with complaints with prior work done to their vehicles. Very sloppy paint jobs and they will order new parts just to find out they don’t work. Place is a complete joke and I would highly recommend finding better options because you basically have to baby them along the process."

"I haven't gotten the work finished but so far it's a Great place. They did my estimate and worked well with the insurance company. The lady at the front desk was very helpful and nice. Looking forward to my car being finished. I like that they have multiple locations to choose from!"