Build-A-Bear Workshop 1800 Galleria Boulevard, Franklin, TN 37067

"This is by far one of the best Build-A-Bear workshop locations! When you walk into the store, you are greeted by two of the most cheerful, knowledgeable, and fun employees you could ever ask for! No doubt, they love their jobs and they know how to have fun with it! The two Build-A-Bear phenoms I'm speaking of are Cary (Bear Builder) and Evie (Store Leader). It felt like these two ladies have been doing this forever which is why I was surprised to learn that Cary has been an employee for merely one year and Evie only 6 months! These two no doubt are assets to this location. I've never had more fun stuffing animals with my daughter than here! Lol .. so I highly recommend this location if you want to experience Superior customer service and have a ball doing it. This Build-A-Bear location happens to be inside the Cool Springs Galleria Mall in Brentwood, Tennessee!! Be sure to stop by and say hello!"

"My 5 year old just celebrated her birthday at Buil-A-bear and I can not express how HAPPY we were with our experience! I was able to easily book online, received a phone call from the store a week ahead to confirm and they were ready for us right when we walked in the door. Brenna is, hands down, the most patient, kind, easy going party leader. My child had 5 other friends join us and she was able to keep them all reined in and engaged. The kiddos had the best time and it was extremely affordable. I would recommend this experience to anyone looking for an easy yet enjoyable birthday party for boys or girls! Thank you so much for being so accommodating"

"I am very disappointed. I took my sister in for her 40th birthday. She has been down because of other things going on in her life, including a recent divorce, so I wanted to do something fun to help her celebrate. Everything was going fine until we got to the register. A employee named kinnie was very rude when we were explaining that it was my sisters birthday and how fun the shop was. She rolled her eyes and just told us the total with no response. We also asked her what the store hours were for the weekend because we were planning on bringing back my nephew to get to experience build a bear too. Kinnie told us she did not kno and said she had no way to check. Otherwise great experience!"

"We were able to walk directly into the store and pick out which bear or other animal we wanted to stuff. The line was quite long to start the stuffing area but there was a party of 8 which explained the long time. The employee that was doing the stuffing was very polite and enjoyed the process of what to do with the heart. They really did not try to up charge you for the smell which was nice. Once the bear was stuffed that was it. There really needs to be someone to explain the process. If this was not our second time we would have not known about the sound, wash section nor the build a birth certificate. It was quite easy to pick out the clothes and accessories for the bear. They have a really nice selection! Overall the store was clean and organized. It just needed one more person especially on a Saturday to explain things. The same long lines at the register because of that party of 8. Oh well I hope next time the lines are shorter but time will tell. It was a great day for all and enjoyed the rest of the mall."

"Let’s me start by saying, yes, this place is expensive. But, the experience was very fun for my kids! They absolutely loved it! The team here was extremely friendly, engaging, and sure you sign up online with them and add your kids birthday on there. We got a birthday bear for my 3 year old for $3! That was super fun."