Buffalo Wild Wings 2545 Scottsville Road, Bowling Green, KY 42104

"I will never be back to this location which sucks because I actually like their food. Last night I ordered food for take out under two different orders. I get home only to find out all out sauces, ranches, and salsas for the multiple orders of chips were missing. They also gave use the wrong side on one order. When I called (mind you I had to call 12 times before someone actually picked up the phone) the so called manager at first offered to mail me a $10 gift card. Then when I pointed out we did pay for the ranch even if it was only 60 cents, we paid for our meals which should come with everything we ordered. He told me it’s all free items so he will refund me the 60 cents instead. When I asked him how did we go from offering a gift card to refunding me 60 cents he said “that’s what you paid for”. That’s some great customer service!! Mind you both bills together were almost $100. When you spend money for a dinner you expect to get everything and not told “well those a free and just come with the meal”. To the owner of this location - you need a new manager that cares about your customers or maybe he needs a good training on customer service. Beyond disappointing."

"Talk about not having good service. They forgot all my sauces that we asked for after ordering 30 wings .. Also our Salsa that comes with chips and Salsa didn't get. We called back and spoke with Jason aka a manager and he says that stuff is free, so if they forgot it then they forgot it! Who orders wings without a side of sauce or just plain chips without Salsa? This guy shouldn't be a manager or even dealing with the public. He was just plain RUDE. This was the first and last time we get anything from here and the wings were greasy!!!"

"Everything was great! I usually love Nashville Hot the most but that Bourbon BBQ flavor is the bomb!!!! Absolutely love it!!!! Wish it was a regular choice, not just limited time. It's great and a good choice to balance out my Nashville Hot."

"Ordered take out. Wings were small and dried up with very little sauce. Some were so dry it was like chewing on jerky. Huge disappointment. Portion of blue cheese dressing with the wings was about 1/2 of what it used to be. High price, poor product is unacceptable!!!! ……someone replied to my review and suggested I fill out a form on the restaurant website. I tried doing this but when it came to entering their address it would not accept any. I even tried to cut and paste the address from their website and that wouldn’t work. They indicated that if I filled out the form, they would make it right, but they also made it impossible to complete the form."

"I am not one to complain, but I feel this situation could have been avoided and addressed to the manager on duty, which it was not. First the host looked stoned out of his mind- had NO idea which server he sat us with or what she looked like. Almost 5 minutes of watching more than 4 servers just tootle on past us along with the stoned host, the server finally shows up and gets our drink order. Chris (husband) got a tall Bud Light- NO HEAD on the beer and the glass had NO frost or evidence of it being cold. As we are ordering she informs us that is BOGO 1/2 off for traditional wings…. They had two new sauces which she didn't bother to tell us about- we saw it on the window cling….She gets our food order and then disappeared. We waited almost 45 minutes for the meals and once they did arrive, my husband had 2 different flavors of wings- one was perfectly sloppy like wings should be- the other 1/2 dry and looked like they were sitting a while. His cheese on his wedges wasn’t even melted looking- more like dried up and hard. My Aunts fries were sort of warm, and my wrap was as cold as the lettuce out of the fridge. I didn’t even have the proper portion of wedges and they were luke warm as well. Now I get that she may have gotten busy or lost track of time, BUT the restaurant was 1/2 empty, NO big parties, and no wait time to be seated- as a matter of fact, some people had to stand around while the host remembered it was his JOB to SEAT people. She didn't come back once after we started eating and once she did, we did inform her of the problem with the meals…. First of all, if I tell you that the food is cold or it’s not right, I’m not trying to worm my way into getting my food/ticket for free, I want you to be aware of the issue at hand- while she did offer to take it back and correct it we had already been waiting 45 minutes for food. We did not want to wait another 45 minutes for possibly another cold meal. We tried to eat a little of it until my husband decided we will just take it home, reheat it, and eat there. We did order the kids a meal to go and it came out nice and hot, but the boneless wings look like they have been sitting in the warmer way past their expiration time …. She again offered to comp the meal, and I politely told her know that we ordered the food, and we will eat it, but there is no excuse to be delivering cold and dry wings to a table. She then proceeded to try and blame the kitchen, and that is where I stopped her. The store was 1/2 empty, servers walking around doing nothing other than just to be walking around, and not once did we see a manager check on any tables or even make an appearance on the dining room floor. I told her that there was no excuse for the food to be cold and look like it has been sitting in the window longer than it should have- only to get cold and dry out. I have been a server at multiple restaurants for a good chunk of my life, my dad has been a regional food and beverage manager for quite some time. I know how serving works, if you struggle at serving, don’t serve or tell management to retrain you PROPERLY. Learn the menu, learn the kitchen, and then maybe wait some tables. She didn’t even notify the manager of a problem because he sure didn’t stop at the table to check or even on any other tables! The last time we ate at Buffalo Wild Wings was last November, sadly we will not be going back"