Thomas Tuning and Service
About the Business
Located at 10630 Checkerboard Lane in Knoxville, Tennessee, Thomas Tuning and Service is your go-to destination for European auto repair. With a focus on providing top-notch service for prestigious European brands such as Mercedes-Benz, BMW, Audi, Land Rover, Volkswagen, Volvo, Porsche, and more, our experienced technicians are dedicated to keeping your vehicle running smoothly. We offer a 12 month/12,000 mile premium warranty on all our services, ensuring your peace of mind on the road. Our team, led by founder Thomas Herrick, is committed to integrity and excellence in every repair we undertake. Visit us during our business hours from Monday to Friday and experience the difference at Thomas Tuning and Service.
Photos
Location & Phone number
10630 Checkerboard Ln, Knoxville, TN 37932, United States
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"BMW dealer refused to work on my car due to being more than 10 years old. Long story short I towed it to TTS and they were able to resync my CAS to the DME and reset the ELV counter to keep me on the road while we get a new CAS to reprogram and encode. Great work, honest people! 5 stars."
"I cannot speak highly enough of Thomas Tuning and Service. They responded quickly to my service inquiry and provided a very competitive quote for the work I was looking at having done on my Q5. Having my previous German cars and current one serviced at a variety of high end performance shops, I can safely say this has been the best experience by far I have had. They are very respectful of your time, very knowledgeable of a wide variety of parts manufacturers and even better, they can even tune your car from a long list of very reputable performance tuners. So you are never stuck with just one tune, you have tons of options. Thomas Tuning and Service has just earned another customer in me, I will be returning for all my cars needs and future modifications. 5/5"
"Phenomenal experience!! Brought my car to them, explained my issues, and they checked out my car for FREE!! They offer a 15-minute free inspection, who does that these days??!! Right there they had me at "Hello". In all seriousness, they had to deal with some very crusty-rusty bolts in the underbody of the car, and that caused some pain, but they worked through it. Thomas, went above and beyond, and printed out an alignment diagram for the car, which is a fantastic tool for any car owner to embrace! Honestly, by realigning my car, it feels like a dream to drive again!! They are in the business to help you ,the owner, and not take advantage of you. Thank you, Thomas, Ginny, Staff for a job WELL DONE!! Their pups are they to greet you as you enter the building, which makes you feel like FAMILY instantly."
"Excellent experience! I originally scheduled a brake fluid service and ended up needing a brake light bulb changed, even though it was short notice, they were able to get it done with no problem. I will definitely be going back to get some other work done and will schedule all my maintenance there going forward. I wish I could give 10 stars."
"I'd like to give a shout-out to the fine folks at Thomas Tuning and Service. I helped my wife buy a 2016 Mini Countryman Cooper S ALL4 earlier this year and a couple weeks ago the airbag light came on and remained on. I feared the worst since I knew the car had been rebuilt from receiving a rear end collision. I was quite reluctant to go to a dealer for service, but really didn't know where else to take it. I saw others recommend TTS for European cars, including Minis, checked out their website, and reached out via email since it was pretty late at night. Ginny got back to me via text (which I suggested in my email) and we discussed the issues I wanted checked out, which also included troubleshooting the wiper fluid system having a bad leak) and when I could bring it in. I got there just before they opened and they took the car right in. One of the technicians took me back to the Mini in the bay to answer some questions I had about certain behaviors we were unfamiliar with regarding each key having its own user profile and he showed me how to configure the settings. I was delighted to enjoy playing with their shop dogs while I waited. They were a lot of fun! A short while later, the tech came out to advise me that he had tracked the source of the trouble code resulting in the airbag light to a sensor on the driver's side seat belt. He had cleared the code and was going to take the car for a spin to see if it came back. Fortunately it didn't come back, but they said that they noted the condition in my customer record and if it returned, they would dig deeper. Next to investigate the windshield wiper fluid leak... They determined that the wiper fluid water pump's plastic housing had cracked on the inlet & outlet causing the leak and asked if I would like to replace it now or not. The price and additional time were reasonable, so I authorized it. They had to order the parts (pump & gaskets), but not even 15 minutes later the parts were received and being installed. Maybe 30 minutes after that I was settling the bill, which was quite reasonable, and out the door. I noticed a gorgeous Audi R8 in the bay next to my wife's Mini and commented about how awesome it was to the shop owner, Thomas, as he was passing by. We chatted briefly about what they were doing with it and how it was going. Also, as I was leaving, another customer was pulling in with a Ferrari F12berlinetta. Knowing customers entrust such exquisite masterpieces as those to TTS is quite a strong endorsement!"
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