Starbucks,

1305 Oak Ridge Turnpike, Oak Ridge, TN 37830

"It would be cool if when you order a drink through the app, they make it the way it's supposed to be made. Their drive through line is always wrapped around the building, so I've tried to order online and run in and pick it up instead. But I like to add an extra shot and get oat milk in my cinnamon dolce. They never put the whipped cream on though, even though I always leave the whipped cream on when modifying the drink, because I want it. I understand they might assume I'm ordering oatmilk because I'm lactose intolerant, but I'm not. I just like it better. But to me, the drink isn't worth getting without the whipped cream. Every time I pick a drink up, I have to stand there and wait on someone to look at me to get them to put the whipped cream on. And I've asked if there's anything I can do differently to make sure it's put on like it's supposed to be anyway, and they're just like "yeeeeah it should come with it". YES I know! I'm just saying, there's no way to make sure they do it... *more* right when ordering online. And to order regular styles takes about 30 mins, which I rarely have. So it's like why bother?? Either this location needs to not assume I didn't order my own drink correctly, or corporate needs to fix the app. But to have them give me what THEY think I need every single time is infuriating!"

"The consistency at this specific Starbucks is always hit or miss.. I have been here many times using gift cards given to me and my latte that I order every single time has often tasted burned and other times amazing. The color has been different every single time aswell. I’m not sure if it’s the knowledge about the drinks or just simply the different people making the drinks but I’m often disappointed here"

"I come here often and have never been disappointed but today the service was exceptional. The staff, as you could tell, was really busy and they handled everything like a boss. Kelsey specifically was really awesome! She made my birthday so special today!!! So thank you so much! I didn’t catch the rest of their names but the other staff working today was really great as well!"

"I come here pretty often, and they always get my drinks right. Pretty friendly most of the time. But guys. You’ve got to put the cardboard sleeve on hot drinks. I don’t know if you’re trying to save money or what, but the drink isn’t complete until you do that."

"Waited 15-20 minutes in line just for them to get my order wrong. Ordered extra caramel drizzle on my frappuccino and as you can see, there is no extra caramel drizzle. :/"