Windsor

"love customer service me and one of the workers talked like we known each other for a long time"

"The dresses are very nice however there were many that needed to be taken off the rack and places in the damaged rack. The staff could have been friendlier but all and all its pretty good spot."

"I’m not entirely sure if she was the manager or not but she was extremely rude and threatened to beat my boyfriend with a stick for helping me (super quick) get out of a shirt I was stuck in while in the dressing room. We thought she was joking but she stated she was dead serious and didn’t care if it was “his mama, Jesus, or Jesus’s mama in there”. Don’t understand what made her so hostile but when I told her she didn’t have to be so rude about it she responded with even more attitude saying “I can go somewhere else”. I feel so bad for the people who have to work with her because she seems insufferable!"

"The store is amazing: 5/5 The management at this particular store: 0/5 My daughter and I are in the checkout line and an article for the customer in front of us lacked a tag. The cashier asked the manager to find the item on floor, so she could get the item number to place in computer. Manager reads the numbers to cashier. Cashier accidentally mixed up last 4-5 numbers (granted this was at least a 10 number sequence). Manager repeats number… cashier repeats it back… there was a misunderstanding in two numbers… Manager begins to yell these numbers to the cashier (at this point I’m questioning why the manager hasn’t made it easier on them both and handed over the tagged item). Cashier looks mortified. I can’t fathom the embarrassment of having that type of management interaction in front of customers. But the manager didn’t stop there… she then turned around to us (customers) and said, “I swear, if she asked me for those numbers again I was going to jump off the roof.” My daughter squirms (as she’s dyslexic and gets even three number sequences mixed up) I sympathized with the cashier and recommended she find a job with better management, as NOBODY should have to endure that. I will be contacting district manager Monday morning."

"I drove 60 minutes out of my way to return (and was hoping to exchange) some formal dresses I bought online. I am always very thorough when reading the return policy, and the website did not mention that formal dresses purchased online weren't allowed to be returned in store. I go in and explain my intention to the worker and she informed me that they can't accept a return but would accept an exchange... However I'd have to exchange 3 dresses for the 3 dresses I bought??? Obviously I only need 1. But nonetheless, I decided to look anyway because I do infact need a dress still. Unfortunately, the quality of their in-store clothes is much worse than the online versions - most items had rips or tears or snags and were not nearly as nice as the dresses I bought online. So I decide to recheck the website to make sure I'm not being unreasonable, and no where on the website does it mention this policy they're talking about. I show the worker, she confirms and begrudgingly goes to ask her store manager (who is supposedly in the back of the store). She of course comes back and says the best we can do is a credit - I spent $280 on some formal dresses so there's no way that's happening. I told her that's extremely not customer friendly and that I realize it's not her fault but thanks anyway. Then I wrote this same scenario to corporate and I got an automatic response about shipping it back and that I will have to pay for a shipping label (again, drove 60 min out of my way to go to this store bc it says they accept in store returns just to be turned away). This place is like a cheap Charlotte Russe clothing/quality-wise and I will never purchase from them again."