Royal Furniture

"I purchased a bedroom set from royal on summer I’ve had to exchange my mattress out 4 times each time the replacement voucher is less than what you paid for it so to get something better you have to pay out of pocket . Why they don’t refund the money I paid for a bad mattress you just lose your money instead of them giving me a store credit or something. I’ve never been satisfied with royal furniture and I don’t recommend them to anyone period I’ll never shop with them again. Mr Houston and Byron are cool people but royal furniture products are TRASH # THOSE 2 Stars was a mistake I give them half a star"

"I went into this place a week ago, spoke to a Hispanic young lady whose name I cannot remember. I applied for a couch and recliner set, and I forgot that my credit report was locked. So I unlocked my credit report and she said she would give me a call back the next business day(this was a Thursday). I still haven't heard anything from these people at all! So my credit score took a hit, and I know that I have the ability to finance the furniture I was looking at, but how unprofessional!"

"Terrible experience. Bought a whole furniture bed set since last year. The bed frame broke a week into using it we fixed it. Then a few months later we moved out of our apartment and into a house the bed frame broke again no matter how much times we tried to fix it. When had a warranty and they refused to do anything to help us because we moved (crazy). They gave us a number of a person that they guaranteed could fix the frame for us and the number isn’t working, when we tried to call. This place is full of scammers and faulty furniture that the workers don’t want to deal with. My husband and I have gone there many times looking for help and still nothing! We are also still paying off this furniture set we can’t even use and have been sleeping in the living room because of it. Beware!!! Do not buy here !!! I’ll contacting the better buisness bureau and corporate next."

"Great customer service!! My salesman Angelo Houston was very knowledgeable and made sure I purchased the BEST furniture. He was able to answer all my questions . He knew my style and together we were able to make the sale. The store manager Byron Cross was very helpful in assisting with anything during my shopping experience!! 5 star service !!!"

"Great customer service. Got our bedroom furniture here."