Walmart Auto Care Centers

"Purchased a $200.00 Battery, & asked to have it installed, along with an oil change. They changed the oil, but Tech 'Did not feel comfortable' installing the battery. He said it had wires going to it. I took the battery home & installed myself. While installing battery, I noticed oil on the floor. I looked under vehicle and seen oil dripping from oil pan drain plug. I wiped the oil, but it continued to leak. I realized the drain plug very loose, I could turn it with my hand. They also over serviced the oil, well above the full mark on the dip stick. Avoid Walmart Auto Care."

"They are hard workers here @Collierville Tennessee in the automotive section. They always know my name, my car, and in n out"

"Please be wary of going up here and getting anything done. I had a nightmare of an experience yesterday. Not only did the last time I got tires put on here. The workers didn’t put the the oem gorilla spline black lug nuts back on. I bought four tires here in the last year. 2 of them I bought within the last three months and bought road hazard warranty because I was offered it. I had to buy them online and get them shipped there to get them put on because of the size. They didn’t have them when I called up there. So on a Sunday, which was yesterday I called up there around 3:30 and ask them when they closed which I knew it was 6 o’clock because I checked and the guy said let me check I think everyone’s leaving. He came back to the phone and he said are u close and I said why does that matter you don’t close till 6 well, I guess we’re gonna leave and I said well I’m very close. He told me to hurry up!!!! Even though they didn’t close till 6 PM. When I got up there, they told me there was nothing they could do because I bought the tire online even though they sold me road hazard warranty. The damage was on the inner wall. It was like I was asking for a trip to the moon to get help from anyone. I was up there for 2 hours and left with no new tire, on a spare, no antilock nuts. I have contacted someone very high up to inform them on this matter. Do not go this auto center.!!!!! This is me trying to save you nightmare of a day. The fact they lied about the time the closed should of warned me. This is the kicker when the guy came over and asked me where to put my damaged tire I said the trunk of the car the worker threw in my trunk on top of mat and broke my mat that goes over the spare. Im furious!!! Why is it so hard to for human beings to do the right thing anymore!!! I have contacted higher ups. No one should have to go through this. Shameful. Do not go here. I will say Mrs Kathy was the only one willing to even try to help me. She was understanding and was trying to do what she could. She is replacing the lug nuts for me. So since this review I went at straight to the top and had to tell my story several times but let me tell you they took this seriously and reimbursed me for the tire, mounting the tire, and the lug nuts I had to purchase. So if u ever truly feel like u have not been done right as a customer take it to the top and they will listen and try to fix the situation as soon as they hear of it."

"If during the time I open my browser (with the phone still ringing after 22 rings - yes, I counted), I find the place to leave this comment and they STILL can't answer the phone at 3:00 on a Saturday afternoon, I'm not about to let them so much as touch my vehicle. Fat chance I'd have finding out if it was ready if I DID make the mistake. Buh, bye Walmart."

"I’d gotten a tire replaced here a month ago after the ice storm, I had a warranty on the tire and this Monday I busted that tire hitting a curb (oops). I originally called the Walmart closer to my house (Winchester) and they told me I had to order my tire online yet Raven, the manager at Collierville had ordered it for me and shipped it to the store just a month prior. So I did what they said and had it shipped. It came in around 4pm on Wednesday. I zoomed home and called Collierville to see if they could squeeze me in cause at this point it was almost 5pm. Raven worked to get me in and get my tire fixed. Everything was going fine until it came to the warranty and refund. Ms. Matilda, Ms. Melanie, Terrance and two other gentlemen whose names I didn’t get, were BEYOND helpful! They really went above and beyond for me to work out the issues with the warranty and make sure I was taken care of and everything was done properly. At the end of the day I only spent $48! They were all so kind and patient staying well after the auto center had closed to make sure everything was done correctly. Not sure if it’s Walmarts training (doubt it) or if this group happened to be some of the nicest people I’d never encountered but it was a 10/10 experience. Their costumer service was amazing and I truly appreciate everything they did for me that evening. Thanks again to Ms. Melanie, Ms. Matilda, Terrance and the other two guys! Y’all were great!"