Royal Furniture Outlet 3715 Hickory Hill Road, Memphis, TN 38115

"They have new scratch and den furniture. Very good prices on new furniture. They have no warranty. I will add to my home appliance warranty. The staff was friendly and helpful. My only problem was that had a delivery guy who charged $145. Very nice furniture, couches, tables and beds. I bought a refrigerator about 15 years ago and had no problem."

"Very bad customer service. They will not answer phone calls and they will not respond timely manner. Return policy is very bad. They will charge 20% as stocking fee. I thought of giving rating less than one but i do not see the option. Horrible experience to buy here. I recommend don't buy here. Thanks for checking my review. I got the dining table on Friday and started to return on Saturday. Customer care told wait until Monday and call back. When I called on Monday they said 20% of price will be collected for stocking fee+ delivery charge (150$). Example: Item price:1000+ delivery charge : 150->Total:1150$ I will get refund 800$ I do not see this return policy anywhere. Thanks"

"Asst manager is rude. Do not by furniture from this place . I waited since 1-10-21 for furniture I was told would be ready in a week . I finally get to the store and the manager didn’t even apologize or show any concern to the issue . He repeated .. GOTTA HAVE YOUR PINK COPY OVERR AND OVER ..LIKE YOUR WASTING HIS TIME COMING . After informing him I left it and I could have my spouse email it . He just kept repeating GOTTA HAVE YOUR PINK COPY ..Just Beware ,I purchased my furniture in full months before stimulus payments or taxes were out. Treat people how you would want to be treated. I was truly in awe from the entire conversation. BUYERS BEWARE !!!!!!!!"

"I had the exact same experience the customer ( katrina) posted a week ago .. word for word .. that unprofessional person you have working there has the worst attitude I have ever experience in the service industry ever .. why would I spend my money with you... very sad that's all you have to offer your potential customers. ... I am also writing corporate - the one stat is only because the system would not let me post with it"

"My experience was horrible. There was only one sales person available to give prices. The sales person was also the manager who was trying to be professional but arrogant at the same time. Every item I questioned about with no price labeled on it, was either sold or a final price even if it was a last piece or missing items on the piece. I asked for an extra 10%off since the knob was missing on an item, and manager replied it’s already discount and how much the item original cost. He explained he not going to loose his job trying to give me a lower price. I looked the item up and it didn’t cost the price the manager quoted. I’m Very disappointed at the way I was treated while trying to purchase an item. When I left the store , I had to process what just happened."