Hamilton Appliance Inc. 7546 U.S. 70, Bartlett, TN 38133

"I came into their store to inquire about a new washing machine. As soon as I walked in, I was greeted and given attention. I was shown various models and given multiple options. I expressed my concerns and budget. The lady, Mrs. Amy was very nice and came up with options to meet my budget but also offered a suggestion. She explained the differences in the different models and the value in spending a bit more. She was super helpful and helped me to choose an excellent machine. I spent quite a bit more than my budget but didn't feel up-sold at all. I feel like I made an informed decision and do not regret it all. I'm very happy with my purchase and would recommend Hamilton, and Mrs. Amy to anybody. A+"

"A customer service catastrophe: The meltdown of service technician Robbie. I recently had an incredibly disheartening encounter with the service technician Robbie from Hamilton's that has left me with a lack of confidence in their ability to deliver decent customer service. The incident unfolded when I scheduled a service call to address issues with my washer, and unfortunately, it turned into a nightmarish ordeal that one would only think would unfold in a fictional movie. As a fellow small business owner I try to promote other businesses. Leaving a negative review requires a horrific experience on my part, and was done with much consideration. The tech came out diagnosed the issue, ordered the part, and said he would return either the next day if not it would be the following to install the part. We attempted to contact the office inquiring about scheduling three times within the two days. Each time they would promise us a call back, and we never heard anything. To our surprise, the technician arrived unannounced, and seemingly unable to handle any criticism, took offense to my inquiries about the company's communication policies. Instead of addressing the legitimate concerns, he became defensive and irate. The situation escalated when, feeling insulted, he lost his temper and, unbelievably, stormed out before any resolution was reached. This incident not only left my appliance repair unresolved but also highlighted a complete lack of professionalism and accountability on the part of the technician. It is concerning that a representative of Hamilton's would respond to a customer's inquiries with such aggression, especially when the root cause of the frustration was the company's own LACK of communication. "Right now I'm so agitated that I'm shaking" Attempting to salvage the situation, I reached out to Hamilton's customer service to express my disappointment and seek a resolution. Unfortunately, this further emphasized the systemic issues within the company, as I was met with indifferent responses and a lack of acknowledgment for the technician's unacceptable behavior. In the end, I am left with a malfunctioning appliance, unanswered questions, and a profound sense of disappointment in Hamilton's customer service. The complete breakdown in communication, coupled with the unprofessional conduct of their technician, has led me to question the integrity of the company as a whole. I strongly advise potential customers to exercise caution and explore alternative service providers who prioritize accountability, communication, and professionalism. Update: I did receive a call, and they extended an offer for me to acquire the needed part directly from their office. However, it was emphasized that Robbie would not be handling the installation. Regrettably, there was no apology for the initial incident, no acceptance of responsibility, and a complete lack of empathy for the predicament they had caused. I'm disappointed with the level of service I've received, and it's clear that my business isn't valued here. I'll be taking my business elsewhere where it's appreciated, as should you."

"Hamilton Appliance is honest and reliable. I bought my Speed Queen washer and dryer there awhile back. They have fixed previous non-Speed-Queen stuff, but I don't regret ditching those previous frontloaders and buying Speed Queens. I called yesterday about a busted dryer knob, and they were quick to come over today to install a new knob. To sum up: These folks truly take care of you. Thank you, Hamilton Appliance!!!"

"Amy is an angel. Never treated so well. New Speed Queen will be delivered next week. Can't wait. Looking at a new fridge as well. Wonderful experience! Highly recommended."

"Three years ago, I made my last ever major appliance purchase at Lowe's Collierville. Maytag top load washer with agitator. Bought a five year warranty. 4 service calls over the past two years and numerous excuses later and even though we had two warranty years remaining, I called Hamilton's today at 1PM. In one hour...ONE HOUR...they had a brand new Speed Queen TR7 installed by an efficient, skilled, personable and knowledgeable crew of two professionals. Thanks, Hamilton! We are customers for life!"