1st Choice Home Services 2956 North Stage Plaza, Bartlett, TN 38134

"I purchased a voucher via Amazon Local for window cleaning services. I called to set up an appt and the first available appt was 2 months out. I booked the appt. and called a week before to confirm. They advised that they have had work crews quit in my area and that they would call me back that day with a new appt. I didn't hear back and proceeded to have the same conversation with six different people six consecutive days with no new appt. I then saw all these horrific reviews and called Amazon Local to obtain a refund and received one immediately. Do not use this company!"

"Wish I had read the reviews. Horrible company!!! Bought my Amazon local voucher, for air duct cleaning, in April 2014. Finally reach a person to make an appointment in June, appointment was for Aug. 6th, 2014 (today), between 8:00 - 1:00. I just called the company at noon to verify the appointment and they have no record of my purchase. They did approve me for a refund with Amazon which I find strange since they have no record of my purchase. VERY SHADY COMPANY."

"DO NOT USE THEM!!!! Check BBB & see why. Ordered a voucher from AmazomLocal, for air dust cleaning, Called and said that she could not see more than 4 weeks out to schedule appointments...OK then. Called back several times and always got the recording that I could leave a message and someone would return my call, and they never did! So I kept calling back thinking that they are busy with everyone buying these vouchers. Finally got through and made appointment for 3 weeks later between 1 pm and 8 pm. No one ever showed up or called, not even the next day, so I called and got a "oh, sorry about that...when would you like to reschedule?" I could give a crap attitude. Rescheduled for today and the service guy called to tell me that he was going to another persons house that was closer to where he was at the end of his first appointment and would be at my house by 1 pm. The window for my appointment ended at 1 pm. They finally showed up at 2:40 pm!!! Will always check BBB from now on! They have an F rating and a warning with the BBB."

"Never use this company! I wish I had read the reviews before I purchased my Amazon Local voucher for a duct cleaning. I called to set up my appointment, and the woman who answered said she would call back in a few minutes. About 4 hours later I heard from her and we did manage to schedule an appointment for a few weeks later. I was told they would come between 8 am and 1 am and I would receive a call one hour before. They never showed; never called. I called around 2 pm to complain and had to leave a message, which was never returned. I finally got through to someone today (I believe it was the same woman). She was unapologetic and said she had no appointments available and that I should contact Amazon Local for a refund. Fortunately, the folks at Amazon Local were great to work with and processed my refund, but I hope they never work with 1st Choice in the future!"

"If I could give this company zero stars I would. After waiting for months for an appointment for duct cleaning I finally got one which was confirmed the day before. The appointment window was a five hour block, during which I waited diligently for the phone call or arrival of the technician. No one called, no one arrived. When I called the company the next day they insisted that they called my number numerous times with no response. This is a cell number for which it is simple to see who called and when - no call was ever received. The company charges an extra fee to make another appointment and would not refund the price I paid for the services."