CVS

"Worse customer service at pharmacy. It takes at least 30 minutes in line ( inside or drive thru)to pick up prescription even when u get text that meds are ready the day before."

"Pharmacy customer service is very bad. They put back my wife meds back to shelf after 13 days & when I come pick up they make me wait 30 mins to refill. So I left. They wasted too much of my time. I am a Pharmacist myself, over 20yrs of experience & I have not seen the level of unprofessionalism. U need to help the cu a customer waiting inside your store, waiting. Not let them wait 25mins for a refill that it takes 5 mins to fill. We will be taking our business elsewhere !"

"Concerns with your pharmacy services. Yesterday, I was informed that my prescription was at a different location after the 2nd call. I was advised to contact my doctor for a new prescription. After doing so, I called your pharmacy again today, but was told there was no record of my prescription being filled. I went on to say I was informed my prescription was called in on yesterday. Additionally, now I was instructed to cancel the original prescription at the other location which I should've initially been told. Instead I was being given information in pieces. I finally asked for the pharmacist. However, during this process, I encountered a lack of clear communication and professionalism. The pharmacist was eating, or chewing gum during our conversation, which I found quite impolite and distracting. I understand that everyone has busy days, but I believe that patient care should always be handled with a certain level of courtesy and attentiveness. CVS should ensure a smoother and more respectful service in the future."

"I should have known to look at the reviews regarding the Rxs because I was flat out told my vaccinations were not covered and indeed they were. Go to another CVS if you want better service."

"Fine. The store employees are cordial and assist you upon request. However the people in the Pharmacy act like they don’t work at the CVS unless you have a prescription otherwise they quickly refer you to the CVS cashier at the front of the store. The Pharmacy staff treat you like they don’t have time for you. They are so quick to tell you they don’t know any answers to any questions that aren’t related to a prescription; not even about products located in the pharmacy shelves. They are too quick to say you need to ask someone on the floor. They are no help at all!!!!"