CVS 9838 Buffalo Speedway, Houston, TX 77025

"While I have always used this CVS location, today my experience with them has been TERRIBLE. It is closest to me and convenient to pick up any prescription needed on my way home. A prescription was sent in around 11am this morning by the doctor. I kept checking the status of it via the app. At some point, the prescription went away and says “this medication was not picked up and has been placed on hold.” First of all, the medication was just called in today and I’ve been waiting, just to never get a notification of any kind that it’s ready to pick up. It was never ready to pick. I try calling CVS SEVERAL times only to wait on hold for up to 16 mins and get hung up on several times after waiting. Needless to say, I’ve never actually been able to speak to anyone today. I have been calling since 1pm and it is now 3:45pm. Also, my only option was to get on the app and request a “refill” which, it is NOT a refill. The automated system also makes the process much more complicated than it needs to be. I yelled “SPEAK TO A PHARMACIST” into the phone so many times today, it’s ridiculous. Please do better and get it together."

"The Lady at the car pickup window with Braids at 4:40pm on Today 02/13/24 needs an award for still giving great customer service despite the incompetent staff she's surrounded by. 5 stars for her ONLY but Zero stars for the rest of the pharmacy employees. The male pharmacist is the WORST."

"Tiarra from pharmacy needs a customer service training. She picks up the drive through phone and just stared at me. Then said i had a prescription ready and hung up and just stared at me. (I had to ask her how much my prescription was.) Then i give her my card, she swipes it, places card and prescription in the drawer AND JUST STARES AT ME. Terrible customer service."

"The pharmacy staff is very rude. People come in there not feeling well and in need of answers and some compassion would be nice. You don’t get that there. They are very rude and don’t care about how you feel. It’s like they don’t like their jobs. The pharmacist, especially, should be removed. She is extremely rude."

"The pharmacist was not helpful at all. As someone who’s worked in the pharmacy I know their job is to help me if im having insurance issues. I came for some uti medicine the problem was that apparently my insurance was not being found. Take in mind. I pick up medicine with this insurance monthly. I know if the insurance is having problems they can call to have someone assist to fix it. She told me to call myself. When my insurance needed me to spell the medicine she was not trying to help and would repeated roll her eyes. When insurance asked to speak with them bc they couldn’t get through on the phone she got on the phone and started making calls but wouldn’t take my phone. Very little help and waste of my time. She wears clear glasses and looks around 30-40."