Roberts Heating & Air Conditioning, Inc.

"Roberts is amazing. We had some AC trouble and the team was persistent and hard working. Totally trustworthy. I highly recommend them."

"Based on a referral from friends, we consulted Roberts about replacing our full HVAC system. Our 15-year-old system has been inefficient from day one and increasingly so over the years. We also wanted to upgrade to dual zone thermostat control to see if we can get a better consistency of climate in our duplex apartment. Glen spent a lot of time with us explaining what the options were before we signed on. The installation team, led by John and Eli, did very thorough and professional work and handled problems that cropped up with ingenuity and care. Everyone on the team was extremely polite and friendly and gave clear explanations of the work being done. The new system is fantastic -- it's turning on far less often and our house feels comfortable throughout instead of there being a massive temperature difference between upstairs and down. It was an expensive upgrade, but we are 100% happy with what we're getting from our investment."

"I had my AC compressor replaced by Roberts heating and Air, At that time I was offered a extend warranty that would covers my whole HVAC system for a additional $750 (which I accepted). The year after I had a part in my heater go bad, when I told them I had the extended warranty I was told “it only covers 10% of parts”. I asked why I wasn’t told this when I purchased the warranty? The reply I got was “sorry”. My heat stopped working on a Friday night, I was quoted $1000.00 to fix since it was after hours by Glen, or I would have to wait till Monday during business hours to get my heat working again. It was the beginning of January and I couldn’t wait 3 days without heat nor did I want to pay $1000.00 to get my heat working again so I called another company which came out right away and had me running again for $240.00. Roberts heating & air conditioning does good work, but will take advantage of you the minute they can. I highly recommend getting other quotes when it comes to repairs. You would assume a company would be more flexible to a customer that just spend thousands on a new AC compressor, but not Roberts. I will never use Roberts again, all they care about is money."

"Recently my a/c unit stopped working. I wanted to use a local business and after checking online reviews, I called Roberts. Scott checked my system and replaced the motor start capacitor, also adding a boost (extra) capacitor to make it more reliable. He also checked the refrigerant and found that my air conditioner was fully charged and operating efficiently. Thanks to Scott, my system is now working well, and he said I should not need to replace it for several more years. Yes, there is a $119 service charge, and they carefully remind you of this when you call. I think that is fair. I am completely satisfied with the work done and I will use them again when it's time to replace my system. I highly recommend Roberts Heating & Air Conditioning of Northbrook."

"Our furnace went out at our company office, so we called up Roberts to come take a look. Glen Roberts IV came out and got everything up and running ASAP. We needed a new belt for our blower, and he had the part in his truck. No waiting for a part to be ordered necessary. He was very courteous, and took the time to explain everything he was doing. He even made adjustments to reduce the noise from the blower in our office area, and adjusted a couple vents to address some minor complaints from our employees. All in all a great, quick visit! Thanks Glen!"