Walgreens 309 West Saint Charles Road, Lombard, IL 60148

"I had a nice comparison tonight in regards to Walgreens staff level of service in two different locations: Lombard and Villa Park. I came in to print a few pages of some important documents. Person helping me out was just a nice individual going out and beyond to expedite my order. It was 9:30pm, late hour, but he was making an effort which I appreciated a lot. We talked as he was taking care of my order. It took 5 minutes and I was in my car on my way home. Two almost identical stores but service is what sets them apart, by far. Thank you!"

"Scheduled a Covid vaccination for 11:45 am, but apparently the technician giving vaccinations felt that was a great time to be out for lunch... showing up 25 minutes later. Of course I also made the "mistake" of showing up 10 minutes early - which would normally be a good idea as they seemed to have a hard time retrieving my electronic questionnaire / authorization filled out the day prior. Luckily I was the only one waiting."

"Q. When is 10 am not 10 am? A. When you have a 10 am appt. for a vaccination at Walgreens on St. Charles Rd. in Lombard. I had a 10 am appt. for a Covid vaccination. I stood in line at the cash register for ten minutes. Then I went to the "Consultation" window to check in. I didn't want them to think I was late. The cashier girl told me to go back and wait in line. I told her I just want to check in for an appt. She told me to go back to the line, and I did. I finally checked in at 10:10 and was told to take a seat in the waiting area, which I did. I watched as more people came in and signed up for various vaccinations. At 10:30 there were 7 people waiting and no movement by the Walgreens staff. I had a busy day planned and had no more time to waste. I got up, approached the counter and asked if there was anybody there qualified to give vaccinations. The cashier told me that they were currently giving a vaccination. That was a lie! Nobody had moved in a half hour. I was watching! That was a lie and an insult. The pharmacy staff at this store, all act as if their time is more valuable than yours, and that's what I told them as I was leaving. You will wait, wait, and wait some more at this pharmacy until they find time to help you. And bring your own chair. Theirs will probably be full."

"Lovely employees, questionable pharmacy. Perhaps the speed of filling prescriptions would be quicker if the pharmacist stopped personally calling doctor’s offices to challenge their orders and stopped leaving unnecessary voicemails on patients phones. Mind boggling, combative and unprofessional."

"This is the WORST pharmacy I have ever been to. Not only do they fill prescriptions late but the entire staff is extremely rude and unhelpful. You can't ask any questions here otherwise you get poor service. That is not how you run a pharmacy. When bringing up to their attention about their mistakes there was no accountability. They do not listen to customers and this is such a shame. There is a responsibility when you are handling medicine and being involved with health to do what is best for the patient and questions should be invited not discouraged. There is no integrity and there is no beneficence as they do not care about their customers. Beware when choosing this as your pharmacy as you will be disappointed."