Walgreens 2040 Glen Ellyn Road, Glendale Heights, IL 60139

"For the past year or so service has really gone down. It took 25 minutes in the drive thru tonight - I'm shocked if I'm out of line in under 15 minutes. The pharmacy is seriously understaffed - please hire more techs!"

"Wish I could give 0. I am in the waiting line right now. I know I’ll be here for a good half hour just to get a script. If you call you’ll likely wait a good 15min then magically you get disconnected. No joke this is the worst pharmacy I’ve ever experienced. For the drive thru you’ll probably get excited when you finally get to the window. Be prepared to wait 10min just at the window before getting any service. Might as well plan a day to get script here. Ok - so for fun I jumped out of the car pool line and ran into the store. Same deal - the line was insanely long. I got excited yet again to see my wife pull up but thought I might have a chance to get the scripts first. She actually got them before me. I wasn’t holding up the line by the way - I left promptly and wised everyone well. My total time to get 2 Rxs was 25min at the drive thru. Amazing! I"

"Writing this from my car at the Walgreens drive through. This might be the slowest pharmacy in existence. I’ve now been in the “quick” drive through pickup line for almost 60 minutes. Only one more car to go. The last one took 10 minutes, the person in front of me has been sitting at the window for at least 5."

"It's understandable to have long wait times being short staffed, but it's absolutely unacceptable to keep people on hold for twenty minutes and then just disconnect. Try having some compassion and empathy. The phone was picked up and placed on mute then disconnected two minutes later. A simple can you please hold and not hangup on someone is all you needed to do."