Benbrook Water Authority 1121 Mercedes Street, Fort Worth, TX 76126

"Justin, William and team were very quick to respond to my call and to get my water going again. They went over and beyond the call of duty to get things fixed quickly. I had another issue with my other account a few years back and they also fixed my issue quickly. Very pleased."

"Website is a pain to use if you lose your login information and offers zero help in resetting the password."

"How can they cut off your water for just not paying your water bill on time? The electric company doesn’t cut off your power if your late, your mortgage company doesn’t foreclose just because your late. Is it even legal? Seems like it’s run by the mob"

"Absolutely the WORST website in the entire world to try to pay your bill on. Would gladly pay more just to not have to deal with the BS hassle of it! Get it together Benbrook! Only gave 1 star because zero stars is not an option!"

"The girls in the office are nice but the "ways to pay" and lack of ability to help are infuriating. I don't even like the nasty water, we buy bottled and only use Benbrook water to flush the toilets. I don't always know the pin provided (in the right upper corner of the bill I don't receive because of a third incompetent mailman), I work 12 hour days and they refuse to take payments on the phone!!!! What? I try to pay months at a time so I don't have to deal with this nonsense. And, if you can't find your pin, their online system is down and you work during the business hours, they do NOTHING to help. I always pay water & on time to avoid the ridiculous up charge for, once again, disgusting water, but this is the most backwoods, out of date, incompetent business I have dealt with."