Maids Around Town

"After using services provided by Maids Around Town for the last several months, I am now comfortable admitting that this was a terrible mistake. Of my 12 scheduled visits, 5 of which were rescheduled with less than 24 hours notice, leaving my house unsecured by needing to leave a key. On several occasions that rescheduling resulting in yet another cancellation. In one instance, a single appointment was rescheduled 3 times and was only confirmed after speaking with regional management. Clearly the service provided was unreliable, and when they did show up, the quality was average at best. When requesting a regular cleaning professional, that request seemingly goes unanswered, as only half of the visits were performed by our preferred cleaner (who changed 3 times over the course of 5 months due to the head spinning turnover rate). When issues occur, customer service and management response is extremely spotty and often times I had to initiate contact several times before being responded to. It's clear that not only the cleaners are ill prepared, but office staff is as well. We had two occasions where our belongings were damaged, both of which were responded to by offering a discounted next cleaning, as were 2 of the scheduling mishaps. To be honest the only reason we stuck with Maids Around Town for as long as we did was to make use of the discounted rates for the issues we experienced. In hind sight, that was clearly the wrong choice. Now after 5 months of wasted energy and money, I have ended my recurring business and am taking my money elsewhere, where I'm sure to receive a more positive experience. I say this with confidence, as I'm not sure it gets much worse than these folks."

"Dany, my maid was amazing. Very professional and personable. My home is spotless! And that's no exaggeration. She did an amazing job and I'll be requesting her for future services. The other thing I appreciated was she arrived a little before the appointment. Timeliness means a lot to me and that made a good first impression with me. I will be using this company again."

"I've been using Maids Around Town for 9 months. In the beginning they would change my cleaner every week and sometimes even cancel at the last minute. But in the last couple of months I've had Marisa coming regularly. She does a good job in general and is willing to do any extras I ask for. And she is a very nice person. I'm quite satisfied. I recommend their service."

"Very professional! When I first used them, the person did a less than satisfactory job, but the minute I called they took it seriously and sent an area manager out and redid the cleaning AND on top of that refunded my payment as well! They really do go the extra mile to ensure that I am happy every time. Since then I have found Catherine with Maids around Town and have requested her ever since. She is an especially awesome, super detail oriented, reliable professional! So, so happy that I found Maids Around Town! Would highly recommend!!!"

"Lexi did an amazing job! This is the second time they cleaned my house and I anticipate keeping them around. They are the best price and very detailed. There is always a check list and follow up text messages. They are also very accommodating in schedule. They understand when life changes. Maids Around Town thank you for your work!!!"