Home Services at The Home Depot

"They say they have "it" in stock then somehow they don't. Very frustrating."

"This story begins two months ago when we ordered laminate flooring. It wasn't until the installer came for installation that we learned that the slant to the floor was too great and they wouldn't be able to correct it. The person who came to do the initial evaluation had noted that the floor was uneven and we were led to believe that the installer would be able to correct this. When this turned out NOT to be the case, we ordered carpeting. It took Home Depot almost two weeks to come pick up the laminate and today when the carpeting was to be installed, the installer told me they couldn't proceed b/c there was a question about whether the tile that was under the original carpet had asbestos. I thinking that the person who came to do the initial evaluation should have taken a look under the carpeting to see what was under there so that we may have avoided this current mess. Meanwhile we had to move everything back up into the room after it's been taken apart for two months b/c I need my dining room back for my daughter's graduation party tomorrow. While the staff @ the Home Depot have been polite and helpful in person, I find the people they outsourced to do the initial measuring and scoping out of the project to be horrid."

"Do not buy carpet from here. They are supposed to call me to set up an installation date and it has taken them 4 days to call me. Everytime I go there or call they say they don't know what they are doing and I have to wait till someone comes back from lunch or until the next day because the person that can help me is not working right now. Very frustrating. I have had a great experience buying carpet from Lowes."