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Westfield Ford Service Department
6200 LaGrange Road, Countryside, Illinois, United States
About the Westfield Ford Service Department
Westfield Ford Service Department is a trusted car repair institution located at 6200 LaGrange Road in Countryside, Illinois, United States. With a team of skilled technicians and state-of-the-art equipment, we provide top-quality service for all Ford vehicles. Whether you need routine maintenance or major repairs, you can count on us to get the job done efficiently and effectively. Visit us today and experience the exceptional service that has made us a leading choice for Ford owners in the area.
Photos of Westfield Ford Service Department
6200 South La Grange Road Suite D, Countryside, IL 60525, United States
Opening hours of Westfield Ford Service Department
Monday:
06:30 - 17:00
Tuesday:
06:30 - 17:00
Wednesday:
06:30 - 17:00
Thursday:
06:30 - 17:00
Friday:
06:30 - 17:00
Saturday:
07:30 - 16:00
Sunday:
Day off
Reviews of Westfield Ford Service Department
"Had my car for 2 1/2 weeks, double my estimate after they broke a part, and the gm/service manager were actually LESS helpful than the service tech."
"Had a warranty issue with my truck. WESTFIELD had no issue getting it fixed"
"I scheduled a simple oil change at Westfield Ford through the FordPass app. It was during my day off, and had to drive 30 minutes out of my way only to arrive to a rude service advisor behind the counter who turned me away from my scheduled appointment. They appeared short staffed and over booked. The service advisor was immediately defensive after I showed him my confirmation email for the time I showed up. He claimed there is a known glitch in the FordPass app scheduling system and he acted like it was my problem. His advice at first was to come back Saturday morning at 6:30am on a holiday weekend (no thank you). I asked if it would take 1-2 hours for an oil changed I’d be more than happy to wait…he quickly said no and it would take all day if he squeezed me in. His attitude became very disgruntled at this point and I advised him I hope Ford doesn’t ask me for a customer survey about this poor experience, asked for my keys as he then said he, “…didn’t want to serve me after that comment” and I proceeded walked out. I’ve been a loyal Ford customer since I was 18 years old, since owning 5 Ford vehicles over my life and never been treated this poorly by a Ford dealer service center. I appreciate Ford’s progress and their pursuit for the FordPass app experience, but the Westfield Ford dealer service center needs to be trained up on it and what good customer service really is. This experience has left a bad taste in my mouth, I will not be bringing my truck to this Ford dealer service center for maintenance ever again."
"Worst experience! They refused to do work on my car since it was not a ford and they would have to order parts. Even when my warranty is through ford."
"They didn't fix my car properly. I had to purchase a new car. The piece of the car underneath split in two. When they looked at the car the first time they didn't catch the major problem. Let's just say I would never recommend this place, their mechanics stink."
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