Metro Pool Chemical Inc 451 Sansom Boulevard, Fort Worth, TX 76179

"UPDATE AT THE BOTTOM I am not sure what has happened to this company. We were very happy customers for 22 years but this past year has been awful!! Our pool has had Algae on the walls all summer long. We have called several times throughout the summer and still have algae. Sandy did our pool for years and we never had any problems. The guy that comes now does not seem to care and just makes excuses. I called again today. I will update this review when/if they finally fix the algae problem. Udate: So after I posted this review, Metro Pool responded immediately. Randall came out and within two days the algae was gone and our pool water was crystal clear and blue. I am very grateful to have a sparkling pool again. I will say, I do not understand why this was not done when we first contacted Metro Pool at the beginning of the summer or after the several other calls. We now only have weeks left of pool time. Still, bottom line, our pool now looks great and we are happy! Four stars instead of five simply because it should not have taken so long."

"We had a problem with our pool and the owner of the company reached out. She was extremely responsive and their team went above and beyond to solve our problem, transforming our pool in very short order. The way they handled this situation was how every customer hopes a company would respond. This loyal customer is even more loyal as a result. Thank you!"

"Good weekly service and our typical chemical guy was great and reliable. However, customer service is truly terrible. Encountered billing issues several different times and was never sent a billing reconciliation, like I was promised. Not a huge issue, although irritating. But, when one of their employees, Chris, came out to clean/repair my filter, it was rough trying to get him back after the additional parts came in. I understand scheduling issues around the holidays, I'm not unreasonable, but when you blame the customer for scheduling delays and the issue is really that you went hunting on the days you said you'd be able to come out and then make several other excuses, rather than owning up to your time management deficiencies, that is not okay (photos of text conversation are in photos section). Don't care about the money, it's the principle of the matter. Then, I called the office and person I spoke with didn't care at all about my frustration. Wouldn't be surprised if they respond to this review with excuses and blaming the customer again."

"I used this company for about a year before moving recently. Outstanding service at a very affordable price....definitely the most affordable price in town (for chem.s only). They helped to make our move even easier by offering a free month's service to the buyer of our home. Again, nothing but good experiences here."

"After the winter my pool was green as the River Nile!!Trips to the most popular pool stores for water tests and hundred dollar solutions were wearing me down!! A friend suggested I try Metro!! I thought I would have nothing to lose -as all forthcoming solutions were not working-so I gave them a call!What a difference! In a couple of treatments my pool was looking the best that it ever had! The pool is a joy now and friends and family can relax and enjoy their swim time-isn't that why we have pools in the first place? The company does what it says it will and stands by their commitments! In addition, I'm not paying hundreds and hundreds of dollars to take home heavy ineffectual chemicals that I have to administer and hope that will work!! Hooray!"