Glamour Dogs Salon 8805 Stella Link Road, Houston, TX 77025

"I’ve taken my dog here for years, never had any issues even when they would nick my dog. The last visit I picked him up with no issues reported. I’ve tried for over 3 weeks to schedule a new appointment and no one would pick up when I called. I figured they were closed on vacation. I finally had my wife call and they immediately pickup for her ( they were screening my calls). My wife mentions our dog’s name and the owner claims my tiny little Shitzu bit her groomer and others and she won’t cut his hair anymore. I’ve been going to her for over 10 years, just ridiculous. No communication no apologies. I wish them only bad luck from now on."

"They do an amazing job cutting my dogs hair. The staff is very kind and courteous to my Shih-Tzu. The only con I experienced is when I dropped my dog off at 9:30am and they did not call me to pick up my dog until around 4pm. I asked the Groomer if there is a way I can have my dog get cut faster because I did not want her to be in a cage waiting for so long. They apologized for the wait time and told me they were just behind schedule for the day and it would not happen again."

"Do not take your dog here. The staff and manager have no respect for your time and will keep your dog in a crate the entire day regardless of your appointment time. We have used this groomer twice now. The first time was around June 2015 and we had an overall pleasant experience. The second time we tried to have our dog groomed here but were unable to. My husband dropped our dog off for a 9:00 AM appointment and they told him our dog would be ready in "a couple of hours". At 1:30 PM he called to check on our dog only to learn that she has been in a crate for the past 4.5 hours and they haven't even started on trimming her and they weren't expecting to be ready until 3:30 PM. When we asked why there was such a big delay the only excuse from the manager is "It’s the holidays and we are really busy". It's not like its Christmas weekend or anything it is December 8th and we made the appointment last week. We decided to just pick up our dog and find another groomer after our conversation with the manager made it obvious that not only had they kept our dog in the crate all day without any pee breaks but that this seemed to be standard practice and they were unapologetic. When my husband arrived to pick up our dog, there were at least 10 other dogs still waiting to be groomed/in the process of being groomed, some of which had been there since 8:00 AM. This groomer does not care about your dog's well-being or your time so save your time and money and find a different groomer!"

"As a new dog owner, I was nervous to leave my dog behind anywhere. I was quickly put to ease when I arrived. My Shih Tau cut looked great and was happy as could be when I came back to get him. All of the staff I interacted with was very friendly."