K-9 Design Pet Grooming

"POOR CUSTOMER SERVICE. I have been bringing my babies here for well over a year. They have always had great customer service until about 3 months ago. They chopped my poodles hair so bad that I had to call back. I asked to speak with the manager in which I was told “the manager is the owner”. I have yet to receive a phone call! My last visit, last week, I again requested a phone call to which I was told “well if he hasn’t called you back there’s nothing I can do”. I will be finding a different groomer going forward!!! POOR CUSTOMER SERVICE!!!"

"Rude customer service! Had called to check on availability and a lady with an accent was very rude. She huffed and puffed through the phone. She finally told me when the next availability was, I responded “thank you so much for letting me know”. And then she hung up?"

"Tracy did the best grooming for my dog. I searched for a new groomer and I was not disappointed. We'll be back and I'm a very particular dog mom."

"We love K-9 Design. We've been taking our fur baby here since we adopted her, and they do an outstanding job grooming her. I think we've been taking her here for almost 5 years. I tell Shelby to load up, we're going to the groomers and she cannot wait to get there. If there are any issues they let us know right away. (They found a growth on her and we immediately had the vet check it out. All was well) If you don't like something, let them know and they will fix it right away. (They put bows on Shelby and she prefers a bandana. Next time she was wearing a bandana!) They are very easy to work with and my dog loves going there."