Pet Supplies Plus Conroe

"It's a shame I would given a 5 months ago. 2/24 was the worst guest interaction I could've ever had. When someone is speaking to you , you need to listen to what they are saying not Hear what you want. Summed up: I was hesitant to leave my pups to get groomed, had a bad feeling after what I was hearing going on ( unprofessional behavior). My 1 yr old acted like she did not want to go with Winnie, she seemed scared. Yet left them . I have a 1yr old whom I took in from a abusive home that dumped her. Groomers claimed her to be aggressive without giving her a chance. After a couple text my pupp was fine with the groomer. Asked for a Mgr name to discuss what happened prior to leaving dogs. I had no issue with the girl who struggled to get my pup to feel safe. Just a side note. Went to pick up my dogs noticed the name tag of said person in charge. The conversation made me so aggravated that she was not listening to my concern , but her telling me ma'am you don't understand what they go through with the animals. They get scratched, bit and so much. * There is no reason to yell or slam things around. ( When I was dropping off the pups) Yet the conversation kept reverting to the anxiety my dog had at the beginning. . When I say listen to what's being said not what you want to hear this is it! I felt this conversation was less than heard. I had to say: I'm not discussing my dog yet the actions of the groomer that was there as I was trying to drop my dogs off.- If this was a daycare and I dropped off my kids, your telling me it's okay to yell and slam things around??? Absolutely not. Theses are my fur babies. From a guest perspective it should have never happened. At the end of the conversation I'm seeing red im asked is there "something I can do"... Absolutely not I'm going to get my dogs and leave. Pay for the bill, go to get my dogs to find out my puppy has a cheap thin material around the neck leash on. I'm told oh you can have this she chewed hers up. She must've been hungry ...what??! (Leashes are NOT CHEAP TO BUY). They left the lil bit of leash hanging on her collar. First off why was it on her is she was kenneled? I just don't get it. Maybe I should've taken my leash with me Yet now super upset, I had to walk out. I will now be one to choose another facility just another customer"

"Wonderful shop! The prices beat every other pet store. The staff here are very friendly as well! Update: I’ve now used their grooming services and that was just as fantastic. The service and care yet again beat other pet stores I have used in the past. I have also been getting rewards and using coupons here. It’s made such a difference. This store has my business for as long as I live in this area!"

"Highly recommend the dog washing station. They have three different sizes. I have a dorkie so we use the small dog washing stations. No stress on your back from bending over. And carol the manager is so awesome with knowledge of all pets needs. I forgot the other lady in the store today but big thanks to her as well. And Lexi in the groomer station. Y’all are awesome! Thanks again ladies."

"Chris here at this location went above and beyond to get the fish I was having problems with the bigger named pet stores. He had my order in 1 week. His passion for his job has made me a return customer even though its about hour drive to get there, it is most definitely worth the drive based on the commitment he has. Thank you Chris"

"My dog eats the RedFord brand and has been extremely healthy, happy, and energetic! This store always has really good sales, prices, and the employees are very friendly, knowledgeable, and helpful! They’ll always offer to take my dog food or cat litter to my car and they have wonderful prices in the salon!"