Dave Sinclair Ford Service

"Nightmare experience with the service on my car at Dave Sinclair. Took my car to Dave Sinclair after my local Dobbs recommended I take my car to a Ford Dealer for a repair to my brakes. I told them I was planning on selling the car soon and needed my brakes fixed but if their technician looked at the car and thought it would be an expensive fix, then I’d prefer just to take whatever they offered me for the car as-is and call it a wash. They charged me $900 for what they claimed was wrong. Within a day I noticed that the car wasn't fixed. I took it back in and they called and said the repair was now going to be $1500. Only after I came to get my car and asked to speak to a manager did someone ever admit they had made a mistake. I was willing to give them another chance because my family has bought half a dozen cars from Dave Sinclair, and have used them for service over the years. I figured it would only be another couple days but that turned into 2 full weeks. They don’t call you to update you. They never answer when you call them for an update. They don’t return messages you leave for them. You have to become that crazy ex-girlfriend and hound them to get any sort of update. Basic customer service skills are absent. Not sure what has changed at Dave Sinclair but it is by no means the dealership it used to be. I would strongly urge anybody looking for a Ford or needing service to look elsewhere."

"Pretty Tricky! Basically everything you fear when taking your car to a mechanic. Took my vehicle in for a recall repair. 10 minutes after leaving the service department my engine light came on (has never done so before). Returned & explained the odd “coincidence”. They insisted it was unrelated to the work they had done an hour before. Tried to charge me almost $600. After an unpleasant conversation with the service manager, they told me I was “welcome” twice as they would comp the “repair”. The 20 minute labor charge was $399, so basically their labor is $1200 per hour according to their “gift” receipt."

"I want to thank Craig Wheeler in the service department at Dave Sinclair Ford in St Louis ,Mo. My Ford Fiesta suffered major drive train failure and he was assigned to take care of the problem. He reviewed the situation and advised me that my 5 year drive train warranty was in effect and offered me a loaner car while the necessary repairs were made. He kept me informed as the car went through the repair process and was courteous,professional and caring of my concerns at all times. He is truly an asset to the Dave Sinclair Ford Service Department."