Progress Residential

"Rene was an awesome tech! He fixed my AC in a timely manner. He figured out the problem and corrected it. Great customer service and very nice gentleman."

"Alex Martinez has been an absolutely angel. I just moved in and had a couple small issues. Alex came and helped both times. He was so professional, friendly, and kind. As a woman who was alone both times when Alex arrived, he made me feel very safe. He also fixed my issues in less than 20 mins, and gave me some great education on my plumbing system and fireplace. We’re lucky to have Alex as a maintenance person for our home. Thank you Alex!!!"

"Worst company to deal with when there is an issue. We have called them out on our fence three times and it still isn’t fixed. To the point where the neighbors dog has busted through into our yard on multiple occasions. My dog was even attacked and needed antibiotics. Still Progress Residential did not care. They are supposed to be pet friendly. They keep rescheduling in order to find the lowest bid for another company to fix the fence. When they hired a company to come out, they texted me 12 hours in advance to be home during the work week. I had to call in to work. And they didn’t even fix the fence. The workers were unable to communicate with me about what they were going to be doing and when I raised issue they cancelled the repairs. I opened a chat with progressive residential and they said I would have to work it out with the third party company/crew myself and gave me their phone number. When I escalated it they sent me an email they outlined it has taken them weeks to come out due to holidays and weather. And that was the extent of their resolution. DO NOT RENT FROM THIS COMPANY."

"I just want to shout out Alex Martinez for all his help when we have submit work orders. He has been amazing each time he’s come out! Amazing customer service, super friendly and always gets the job done!"

"This is strictly for Alex Martinez. The whole entire time we have been in this house, Alex has been the go-to guy when it comes to fixing the issues in our house. This stems from fixing our water heater, A/C unit, dishwasher, garage, and fences. He never shows up without a smile when it comes to answering our service requests. I really hope he gets what he deserves because he makes this company look amazing. You all need more technicians like Alex and maybe move Alex up so he can supervise those technicians. I feel that if there are more people like him working for y'all, people would not have issues renting a house through Progress Residential. I don't need to tell you to keep up the amazing work, Alex, because I know you will always do just that. Thanks for being phenomenal, Alex!!"