PetSmart Grooming

"Christina did an amazing job with my doodle who needed a lot of work. She was very patient and attentive to him and he looks great. Thank you so much!"

"Allie is absolutely wonderful. I have a dog that has high grooming requirements and she does an amazing job taking care of her. Daisy hates getting in the car and hates baths but she is always happy to see Allie and jump ups on her table."

"I booked stay for my dog from July 2nd to July 5th online. I was also going to be paying for the gold package, as well as an additional bath and groom. I had a vacation planned, so I was relying on the PetsHotel to watch my dog while I was away. Well, not even 24 hours before my check-in time, I got an email saying that this location was going to no longer be able to accommodate my pet. I called the number that was provided to find out what was happening. I waited on hold for 80 minutes before finally receiving an answer. Turns out the hotel is closed for the holiday weekend despite me being able to book my stay a week in advance. I would have not booked here at all if I knew this was going to happen. Everywhere else was closed and booked by the time they let me know that they would not be able to have my dog stay there so I could not find anywhere else. I have had to cancel my plans because I could not find housing for my dog since Petsmart let me know LESS THAN 24 HOURS before my trip that they could not house my dog. So unprofessional and ridiculous. I will never spend my money here despite using their services and already spending thousands here in care for my dog in the past. I will be going elsewhere. I always did not want to believe other people when they talked about the horrible customer service with the PetsHotel at Petsmart, but turns out everything was true about the PetsHotel."

"My best little pal has been going to Petsmart Doggie Day Camps for 10 of her 11 years now. She is part of a Boston Terrier gang ;-) from time to time, but more importantly she loves her humans there! All of the Staff in the PetsHotel are professional, kind and thoughtful. Many a day I had to call and let them know work was preventing me from getting Starbuck...and they'd accomodate a sleepover without question. I highly recommend this facility AND the Staff are the reason why!"

"I just witnessed an employee with a dog in “play time” sitting down for about 5-7 minutes with zero engagement with the dog. He was circling, jumping up to view out the window and her only interaction was to tell him to get down. The dog was obviously craving attention and wasn’t being given the attention he deserved or the attention the owner is paying for and expecting. She then proceeded to put a slip lead over the dogs head from behind the dogs sight line. Inexcusable as her job is to make these dogs feel safe. I will certainly buy my dog treats elsewhere from now on."