CVS 2020 East Grand Avenue, Lindenhurst, IL 60046

"How are you going to claim UPS access point, but have nothing to ship the product. WARNING for anyone coming here to already have your item packaged up, sealed, with a label already printed and applied. Useless."

"My wife was in there earlier today to buy our newborn formula. My wife had a $25.00 manufacturers coupon from Similac which we needed to use to save money in these difficult times. Manager Robin was the cashier and treated my wife so rudely and acted so inconvenienced because she had this coupon. Robin was not entering the coupon correctly as we've never had an issue at any other CVS locations and the only reason we went to this location was the formula we needed was in stock here. She couldn't have cared less that a mother was trying to feed her newborn and save money. CVS is supposed to care about their customers especially infant children but this woman acted like she did not even want to be there. Will file a corporate complaint. Robin needs some sensitivity training and job retraining. We went to a different location and had NO issues with the manager or coupon."

"Had a wonderful encounter with the pharmacy staff today. After the last several years of Walgreens customer service basically becoming non existent, I was pleasantly surprised with my visit. The staff was friendly and very quick to fill our prescription while we waited."

"I've been happy with this pharmacy. So far they have always been fast and helpful. They also made transferring prescriptions over very easy."

"I visited the CVS at 2020 E Grand Ave in Lindenhurst, IL today for an order pickup, and my experience was rather disheartening. Upon entering the store, I headed straight to the pickup counter. Despite the obvious nature of my visit, the store seemed to be operating in a bubble of its own. I found myself standing at the counter for an extended period, with no associate available to assist. During my wait, an associate who was restocking items walked past me twice, completely ignoring my presence. Not only did this associate fail to acknowledge me, but he also didn't inform the two other associates, who were also busy restocking, about my need for assistance. This lack of communication left me feeling invisible and unattended. Frustrated by the lack of attention, I had to raise my voice and call out for assistance. A lady finally responded saying she would attend to me in a few minutes, but continued to restock her aisle. The lack of urgency was disconcerting, as it felt like my needs as a customer were secondary to their restocking tasks. Once she completed her task, she finally attended to me at the register. To add to the disheartening experience, during my visit, another customer was voicing his dissatisfaction with the pharmacy service at this location. His grievances about the unhelpful and poor service resonated with my own experience. This visit to CVS was a stark reminder of how crucial good customer service is to a successful retail business. While I understand that restocking is a necessary task, it should never supersede customer service. At the end of the day, customers walk into the store for service, not to watch the staff restock shelves. I hope the CVS management takes note of this and implements changes to improve the customer service at this location. Until I see a marked improvement, I may consider other options for my pharmacy needs."