Wheeling Animal Hospital and Pet Resort

"If you have money then they will take it all from you. That’s ALL they care about. Edit: since this place feels the need to constantly defend their bad behavior I will explain more. When I brought my cat in with a skin rash and paid over $700 for an exam and X-rays walked out with a prescription for food. Everything has been fine until this place denied me getting my cats food. It’s not my place to know the law on prescription cat food and no one told me I would need yearly visits or they would just deny my cat eating. So when they did deny and I did call the very rude women on the phone told me I would need to pay $100+ for them to see my cat and allow her to eat. Disgusting. Didn’t try to work with me and maybe approve this time if I scheduled something for the future. All I got was “I told you it’s the law” basically if I want my cat to eat they demand my money first for a visit I was never told about first. Will NEVER go back here again."

"I am so thankful to have found Dr. Robert’s and his team! He specializes in treating exotic pets and has taken such great care of my mice and saved their lives. He is very kind, knowledgeable, and always willing to help, he truly cares about animals, thank you!"

"We had a scheduled appointment and nevertheless had to wait 30 minutes to see the doctor for a routine, yearly check-up. It is not unusual for us to have to wait this long despite having planned ahead and scheduled an appointment. Our dogs are -of course- very anxious in the waiting room and I hate having to see them suffer for so long. The doctor is competent and the prices are very high. We’re looking for a new place to bring our puppies."

"DON’T GO THERE IF YOU HAVE ANY EXOTIC OR RARE PET EVEN IF THEY SAY THAT THEY DO KNOW HOW TO TREAT THEM!!! My pet died because of this mistake! I had an Axolotl that’s been sick for couple days, she had something looking like fungus or bacteria around her mouth and I decided to take her to Dr. Roberts because when I called to ask if any doctor can help me with my rare pet they said that Dr. Roberts knows how to treat Axolotls. My water quality was good and I didn’t know what exactly caused my axolotl got that disease since that happened for the first time in 5 years that I had her. The exam was terrible, doctor clearly didn’t know what he was doing, that was the first time he saw axolotl probably. When he came in to the room he had opened tab in his iPad where he was searching what is an axolotl. He didn’t even took a skin test sample to see what kind of fungus or bacteria exactly on my pet. He just looked at my axolotl cluelessly and told me to buy some medicine for her and I don’t need a prescription for it. I went to pharmacy and it appears that I DO need a prescription but the doctor didn’t gave it to me. So I waited 1 more day because of this doctor’s mistake and my axolotl started to feel much worse. I payed $200 for pointless exam where doctor just looked at my pet and said “yeah, that’s a fungus” like I didn’t know it before I went there. He didn’t tell me anything right away, he just told me that he needs to do his research on it and he’ll contact me later while my pet was feeling worse and worse every hour. Anyway, I waited 2 days for doctor to do something and the treatment didn’t help and my axolotl died because of Dr. Roberts mistakes and lack of education in axolotls and amphibians. It appears that the treatment Roberts gave me was wrong and my axolotl had bacteria infection, not fungus. He should’ve gave me not some medicine to mix with the water but injections because it was a severe infection. Horrible doctor, horrible price for such a poor examination of animal and horrible medical care. PLEASE don’t tell other pet owners that you can help cure any disease of the animal when you clearly have no idea how to help it. People come to this animal hospital for help, so don't lie that you have any experience just to take the money for exam and no help at all. Because of all this horrible mess and stupidest mistakes I lost my beloved beautiful rare axolotl."

"We used the services at Wheeling Animal Hospital and Pet Resort to keep our dogs (2) during our Miami vacation. They were kind and our dogs are well taken care of. We had them both groomed during that time. We felt confident about our dogs safety and care for the time we were gone."