Ramada Plaza by Wyndham Chicago North Shore 1090 South Milwaukee Avenue, Wheeling, IL 60090

"After reading all of the horrible reviews pertaining to the Spanish lady at the front desk who refuse to give her name; Why is she still employed at this hotel. She is literally causing the hotel to lose money/customers. I stayed at this hotel Jan 12-17 due to my heating system breaking down in my rental condo. My landlord paid for my family to stay at this hotel, due to it being 10-15 min from my residence. I enjoyed my stay, although the hotel did not have the amenities stated on the website. I did not care about the amenities, as this was an emergency situation. The day before check out, my landlord book a extra day, due to the heat in my rental condo was not yet repaired. I went to the front desk to confirm the extra day, as I was still in the timeframe of my original reservation stay; and the rude and disrespectful Spanish lady at the front desk asked me for a credit card again. My landlord already provided the credit card for the original reservation, and additional day. My landlord text me the confirmation information for the extra day. We were only adding an additional day to my current reservation. I explained this to the lady at the front desk, however, she cut me off. She told me I needed my landlord credit card that was already on file and paying for the room I was currently residing. I asked her name and she refused to give me her name. After reading reviews I see she has not provided her name to none of the hotel guest. She attempted to engage me in a confrontation; however, I did not engage. I asked her for corporate number, she refuse to give it to me, stating she did not have it. I asked her for her manager, she informed me she is the General manager, and walked away. Needless to say, my landlord canceled the reservation, and we took our business elsewhere. My question to the owners of this location, Why is this lady still employed at this hotel? The nameless front desk clerk is literally costing the company money!"

"This is by far the worst hotel we’ve ever stayed. Had to change rooms. Shower didn’t work. Water was brownish yellow holes in the wall. First place we stayed where they didn’t serve coffee. Rude staff. We will NEVER be back. Ewwww"

"If I could give this place a 0 I would my family and I checked in to our room we go in the waters BROWN the people at the front desk said it had been like that for TWO days no one said anything about that when we checked in. We looked at the beds to make sure they were clean only to find blood stains and other weird stains. We were also charged a 250 fee incase someone smoked as walk into the hallways all you can smell is weed….also the staff we talked to were extremely rude about the situation. Please for yourself don’t stay here."

"I have stayed at this hotel for a little under a week now on and off, coming from a project in palatine. I've had enough with this hotel. The lady (she would not tell me her name as well as threatened to call the cops on me) this morning asked me to come to the front desk. She told me that this is not a SHELTER. She told me this because I slept in a little and the room was not paid for for another night. I asked her if i looked like a dog to her. I was completely taken aback. The company that i am working with has spent a lot of money here. We all would have stayed but this is it for me. The last night I stayed they had to move our room twice. The first one, they gave us a room that wasn't clean and had poop in the toilet. I almost puked. The one that they switched us into, the water would not drain properly from the bathroom sink. The one I had last night the water would not drain properly. As i write this, from the bar, I see someone waiting with an issue, and that lady is not there at that desk. She put her coat on and walked out somewhere. I am livid. hoping this review helps future ustomers."

"This is a no star hotel. I've been here for almost a month, mid way through my stay the manager asked me to move room because she stated she didn't know we had a dog and pet was not allowed on that side of the hotel. Ok but I've seen plenty of other pet on that side since we've stayed, but ok I'll move no problem I just don't want to deal with it so we moved. Well I noticed no one was ever placed in any of the rooms surrounding me and some day left open and unoccupied. Two nights ago I noticed a mouse and that was the last straw for me I don't do rodents so we asked to be moved the Manager Yamilex had the nerves to say we have a dog and maybe the dog food is attracting the mice to our room. I explained no there a hole in the wall that's were they are coming from. Her response was yeah that's normally how they get in and would not move us. My wife get off work and decide that she doesn't want to stay in the room so she called the corp customer care of Wyndham told them the situation so they put in a claim. A few moments later the manager knocks on the door and stated she didn't like my comment about how rude she is and she'll move me for the night but I have to leave today. Now this lady has been nothing but rude to me, I feel as if she moved me to the other side of the hotel were the rooms are still being renovated because I'm black and she just don't like me for no reason. I have never done anything to this lady, always nice, polite, respectful and she is just always rude to just me. I've set and watch how she Interact with others and then I come up to the desk for help and I receive an attitude. So I'm leaving this Here because Wyndham corporate don't give two Sh**."