David Yurman

"I’ve been to this location twice and each time have waited around for help, and then felt rushed and dismissed. I am a loyal customer, but never again to this particular location."

"My husband got me a Christmas bracelet that turned out to be too large, but our interaction with Sean was fantastic! Even though they didn't have the right size in stock, we managed to place an order and get it shipped by the end of the week. Despite the store being busy with only three SAs, everyone was incredibly attentive to customers. I'll definitely be recommending Sean to friends and family."

"My name is John Kang and I had the lovely experience being assisted by Sean. Sean was beyond superb, going above and exceeding my expectation. He is also very stylish and very fun to keep conversation with. Any time I have any questions, I will not hesitate to stop by and hope to see Sean there and perhaps even see him promoted to a higher managerial role as he was so so helpful, professionally knowledgeable, and truly beyond accommodating. 10 out of 10 recommend his attentive service. Warmly, John"

"I have bought many pieces from this location, including wedding rings, but my last two visits were not comfortable. The SA I used to know does not work here anymore. The SA Anthony did not seem nice to me and our conversation was awkward, despite my efforts to be friendly. The same say I shopped at other luxury brands next doors LV, Tiffany, Gucci and YSL all treated me reasonably nice, were enthusiastic to show me everything about the products, but too bad I didn't feel any of that from DY, except the moment I decided to pay:/ I do see he is more friendly to a customer who came after me but didn’t spend a dime and walked away. Anyway I am planning to not shop at this location anymore. I hope the management will take note of this and address the issue to ensure their customers receive the kind of service they expect from a luxury brand."