Joe Koen & Son Jewelers

"I recently brought in a treasured heirloom watch for repair at this jewelry shop, and I couldn't be happier with the service I received. Despite the repair requiring unique parts, Bill assured me he would give it his utmost attention to help me. True to his word, the watch was flawlessly restored in less than 24 HOURS! What's more to my surprise and delight, they performed the repair free of charge! The staff's attention and expertise inside and out of the store truly set them apart, making this experience exceptional. I HIGHLY recommend this shop for any repair needs or for those seeking beautiful, quality jewelry. I wouldn't think of looking elsewhere. I have full confidence that I will be returning throughout the course of my life for any and all repair needs and new jewelry purchases."

"Bill of Joe Koen and Son Jewelers NEVER fails to exceed my expectations! I recently took in my wedding set for repairs and the turnaround time was extremely fast. My 10+ year old rings looked brand-new when received just a few days later. I would highly recommend Joe and Son Jewelers for any jewelry needs."

"The people were very kind but the jewelry I have had repaired came out significantly thinner than when I brought it in and broke the first time that they adjusted it. Do not go here for silver repair. The front desk has no knowledge of the repair process and recommended I try gold instead of silver. On a ring I already have. Incredibly long turnaround for a ring that’s already broken once. Go somewhere else for silver repair."

"I recently inherited my late grandma’s wedding band and they were able to take the ring down from a 9.5 to a 5.5 in less than 2 weeks! The ring fits perfectly and is so shiny thanks to their polish job. I’m so glad I went to them, and would trust no one else with any jewelry moving forward. Thank you again!"

"A delightfully refreshing shopping experience! Just before leaving Austin, my friend and I spotted a diamond bat necklace in the window of a jewelry store. Unfortunately, the store was closed, and we were leaving in a few moments. Months later, my friend was still referring to the bat necklace she saw in Austin. I decided to gift the necklace to my friend, and I tracked down the name of the store from a map. I called Joe Koen and Son Jewelers, and an agent took my order over the phone- just like the olden days, without having to login! The agent was very polite and so very thorough that I knew that my gift would be exactly what I wanted and arrive in time for the holiday. The necklace is stunning! I have never seen my friend so happy with a gift! She loves it so much, she plans on wearing it always, along with her other necklaces. Many thanks to Joe Koen and Son Jewelers for helping to make our holiday sparkle!"