Fossil Store 2901 South Capital of Texas Highway, Austin, TX 78746

"Went into Fossil at Barton springs Saturday afternoon with a gift for my boyfriend. With absolutely no clue where to start, the staff was great and very patient. They listened and was very tentative with what I needed. The person that helped me the most was Ofelia. She never gave up hope on finding the perfect gift and I even helped with personalizing it. Great experience and I will be recommending her customer service to everyone."

"I was in the store this past week and had amazing service. I am about to go an vacation and decided I needed a new bag (or 2). Ofelia was amazing, she helped me decide what size was best for my trip and helped me decide on colors. She was super patient and answered all my questions, she even convinced me I needed new sunglasses :)."

"I left a watch with more than enough time for just a battery replacement. Was told to wait 30 to 45 min. Never got a return call and we waited way before the mall closed only to show up and see they closed early and I never got a call for pick up and no text to get my watch back. I do not live close. Now I have to come all the way back because there was no follow up and no notice if it was ever ready."

"Laurel. is. amazing!!! It is so hard to work holidays and she does it with such a good vibe and so much grace. I was absolutely blown away by her customer service - especially when she said she was working late the night before Christmas Eve to emboss and engrave people's presents in time for Christmas! Laurel's service is the kind that takes a brand to the next level. Thank you 1000 times to Laurel for her kindness and energy! We will be coming back to Fossil for so many gifts in the future! Merry Christmas to Fossil, Y'all are KILLING it!"

"The worst customer service you can get. Pure quality products. Fossil is not what it used to be. I've been a loyal customer for 20 years. Bought a watch and the metal part broke apart less than a year. I've been trying to contact customer service for 7(!) months now and nothing. Keep getting automated response and when I finally got a rep, they repeatedly ghosted. You are mocking you're customers. Oh, and blocking your customers from seeing other people's comments on your FB page is pretty lame"