PANDORA Jewelry
500 Baybrook Mall, Friendswood, TX 77546
Hours open
Monday:
11:00 AM - 8:00 PM
Tuesday:
11:00 AM - 8:00 PM
Wednesday:
11:00 AM - 8:00 PM
Thursday:
11:00 AM - 8:00 PM
Friday:
11:00 AM - 9:00 PM
Saturday:
11:00 AM - 9:00 PM
Sunday:
12:00 PM - 6:00 PM
Photos
Location & Phone number
500 Baybrook Mall #1310, Friendswood, TX 77546, United States
About the Business
PANDORA Jewelry is a renowned jewelry store located at 500 Baybrook Mall in Friendswood, Texas. The store offers a wide selection of hand-finished and contemporary jewelry, including charms, bracelets, rings, earrings, and necklaces. The store prides itself on using high-quality, ethically sourced materials such as 14k gold, sterling silver, and Pandora Rose metals. The dedicated team of craftsmen hand sets every stone to ensure the highest level of quality. Customers rave about the excellent customer service provided by the friendly and knowledgeable staff, with special mentions of Monica and Katelyn for their exceptional assistance. The store often runs promotions, allowing customers to get great deals on their purchases. Whether you are looking for a special gift or treating yourself, PANDORA Jewelry in Friendswood is the perfect place to find beautiful and versatile pieces that will inspire you. Visit the store today to explore their stunning collection and experience top-notch service.
Reviews
"Very small retail space. It was not too busy and felt like I couldn’t easily walk around. It also took a bit until we were helped out. There were about few associates helping what seemed to be the same costumer."
"If I could rate this 0 I totally will. This is my second time attempting to get some help from this location. First time I came in I was helped by store manager older lady in 40s-50s I went in for my daughter's bracelet to get cleaned and inspected as I felt as the heart shaped bracket wasn't closing right. She proceeded with the cleaning and did mention that my daughter had to be careful because it was loose note I had mentioned if she could inspect it as i believe there is warranty. Her response was "she needs to be careful with it and not be rough with it" I didn't think much of it. Today 1/21 I went again to this same location with my receipt of purchase and I was helped by a young lady whom I explained that my charm had fell out. I had the charm with me she verified my receipt purchase from 12/17/23 note it hasn't been a month yet. She spoke to the Manager the same lady I had an encounter with and she told her she couldn't do anything about it. That it was due to "wear and tear" really? In less than a month? The young lady apologized but stated her manager said "there was nothing to do as it was due to wear and tear" I am very dissapointed with this location and Pandora in general. James Avery seems to give much better service than this. I don't recommend this location and avoid the manager she is not helpful at all."
"I went on my birthday 10/22/23 for a special treat my partner wanted to gift me. We waited about 25-30 minutes to have someone help us out after I greeted a team member and they acknowledged me, then they proceeded to completely ignore us and helped several other people that walked in after us. After I confronted a team member and asked how it worked because we had been waiting there for a long time, she stated “oh it’s whoever we see first” and gave me attitude. I will not be coming back to this location, horrible horrible customer service. They ruined my experience to say the least. To add to all of this, they don’t know their policies and what Pandora truly offers, better to shop online or simply go to a location that truly knows their products and would be happy to help you."
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