Pandora Jewelry

"This review is not for the Galleria location, it’s for Pandora in general. I have a bracelet that is rose gold and silver. The silver is in great condition for all of my charms BUT all of my rose gold charms and the heart on the bracelet is tarnished and dingy dirty looking. I do not recommend you get any rose gold because it’s nice and shiny when you get it but over 6 months - 1 year and plus as you wet and wear the jewelry the rose gold tarnishes and turns black. Please don’t waste your time on rose gold unless you don’t mind changing them out frequently. Stick with the silver and real Gold and you should be fine. It’s unfortunate that we have to have proof of purchase because they can not look in the computer any longer for your purchase. My bracelet is broken and that alone, plus tarnished charms has to be about $400 down the drain. Just an FYI for all the dainty jewelry lovers. Now I have a James Avery."

"Extremely rude and unprofessional staff working there. Had to check a worker there for the way she was speaking to me and right away her face and voice changed. Pandora is a lovely place and I’m shocked that they have those type of employees representing the store in that form of manner. Unbelievable and unacceptable. Everyone please go to the Pandora inside the Macys instead. Way better approach in customer service"

"Bad customer service they attended a customer that just walked in when there was 2 people including myself online than when I asked the person whom is letting people in the store why they got served first she said it was an exchange than when she asked the person attending the customer she stated that it wasn’t a man exchange so that the door person told her that there was 2 people waiting online the person said oh well she already started the sale. I believe this is so unprofessional especially from pandora we definitely not coming to this location anymore. I don’t even know why we have to click for a star when they don’t even deserve a star."

"Very bad customer service. I showed up to the store and tried to open the door and the short, light skinned girl with glasses yelled that they weren't open. I asked what time and believe I understood, check the website. I was not the only person that showed up to the store and said that the holiday hours were opening at 10am. I was in for an exchange on size but will be returning my product for this bad experience. Recap - December 18, called corporate customer service and made a complaint on the store "manager" Apparently she didn't do what she was trained to do and didn't know how to do her job. I was able to make the exchange through mail. Got the product on the way and returning the original through mail. District manager to follow up with me within a week. Hope this ignorant, possibly young, customer service "manager" gets demoted for her pettiness. I feel bad for the employees there because they are looking up, or down, to this kind of behavior which seems to be the norm here after reading the reviews. If my girl didn't like this bracelet I would return it and would be happy to pay more at one of their competitors. Not sure why people like this stay employed. They have a million cameras in there and from the body language alone should be more than enough for discipline or even being fired."

"Overall experience was good thanks to Soleil. She turned a horrible experience into a great positive one. The rest of the staff wasn’t attentive although they were busy so it’s OK. The manager however was loud, rude, and nasty to literally everyone. @Pandora Please re-train your staff, there is no need to yell at people regardless of the day you are having. It is a retail store and exceptional customer service shouldn’t be a problem; it should in fact be your main focus.. great customer service leads to great sales. Thank god I’m only visiting TX, because I’d never be back to this location."