Swarovski 303 Memorial City Way, Houston, TX 77024

"I went in looking for a specific item today and I mistook the item for another one. The associate, Eliana, noticed me and helped me find the right item. She was extremely helpful, friendly, and made my experience a super positive one. One of the best customer service experiences I have had!"

"The new Manager of this store Brayan Lopes is amazing! He exchanged a bracelet that I bought from another Swarovski store. I’m impressed with his customer service skills and how he followed up the process. Great behavior! Thank you!!"

"Very disappointed, my wife picked a necklace, and we told the salesman that we wanted it, and we started looking for more pieces to pick, at the time the salesman changed the price of the necklace to a higher price, however we still bought it because we love Swarovski, but that was a cheap move. We will still buy their pieces, but be carful people, it’s a desperate world out there."

"After visiting the Swarowski Factory and Kristallwelten in Wattens, Austria, experiencing their customer service and shopping at their store there as well as in Innsbruck I cannot give higher than 2 stars to the store at the mall."

"THE SH*TIEST SERVICE I EVER EXPERIENCED. Sales just standing around and chatting. Didn’t ask if we needed any help nor assisted in any way. Rushed into me asking when I was done picking my gift, and being rude and impatient when I asked if the box was original because the picture on the box was different from what I was getting. The male sales is rude and shows no courtesy. VERY DISAPPOINTED."