VIPet Boarding 1100 South Flournoy Road, Alice, TX 78332

"I recently left my pet at VIPet Boarding for a couple of days and I must say I am pretty dissatisfied with how service was conducted. I made a reservation for my pet days before their scheduled stay to assure that he would have a kennel. I gave dates of when drop off would be and when pick up would be. After picking him up and reviewing my receipt online (because I was told I couldn't get a print out and it would be emailed to me) I noticed that there were unknown charges added to my account. I had Christmas/New Years charges added, when my pet was not kenneled during this time. When I called to question the charge, I was placed on hold for over 10 min. and hung up due to no answer. Once they finally returned my phone call, they stated that holiday rates start way before the holidays. Upon looking at the VIPet Website, I do understand it says that an additional fee will be added for Holidays but it is not specific on time frame. This is very misleading for customers and leads to additional fees being added without them knowing. Also, I called to ask if they could add a bath to my pet prior to me picking up my pet and they stated to me that they wouldn't be able to do it until the following day after 10am and never mentioned a late check-out fee that was also added to my bill. Again, very misleading and should of been mentioned or stated online about late check-out fees. Very disappointed in service as I had to end up paying additional fees I was unaware of. Wish this would of been avoided by having them tell me about added fees or having them clearly stated online. I will be thinking twice about leaving my pet over at VIPet Boarding again...."

"I absolutely love this place. The staff is fabulous and they did a great job on grooming my dogs that were visiting from Europe."

"Took my dog for a bath return to me wet and still smelling.never will I go again."

"Great staff and wonderful facility. Patric and his crew really care about the animals and have a good working relationship w pet parents and their charges. Really appreciate the fact the staff enjoy animals and it shows . Peace of mind knowing that our pets are well cared for on any occasion when we need pet boarding. Our blue heeler gets along w no one: he bonded wonderfully w patric and that was remarkable. We give 5 stars plus!"

"This is such an awesome place for our pups. There is nothing like this around here. Super convenient. Great people."