PANDORA Jewelry

"Stay away. Rude employees. They fail to notify you if item is not available."

"I’d give no stars if I could. All of the employees in here have the WORST customer service I have ever seen. We ended up just leaving after every employee walked around confused looking and then when we were finally approached for help that employee didn’t know what to do so we were told to wait for the other two who were not helping anyone and standing there looking confused at a wall"

"I have went twice in the store, on my lunch break from the mall and this is ridiculous no one greeted me or even tried to engage with me. Like seriously, I actually came in wanting to purchase a ring that I’ve been curious of trying. Customer service is about welcoming everyone in and making sure they will get helped if needed or letting a client know you are there for them if they have any questions, or concerns. I hope no one else gets a horrible experience as I did."

"This was a super unpleasant and disappointing experience. There’s no reason why I should’ve had a faster experience buying in store vs buying online and picking up. There’s a small sign indicating a separate section for pick up orders and you’d only see it if you came from a certain direction. Several people including myself were picking up and had to wait 20-25 mins while several other customers who were shopping were helped even though they were not first. This makes 0 sense when the BOPIS is supposed to be an easy and seamless process. As someone who works in retail, I understand the Christmas rush however, part of helping making it easier on employees is making it easier for customers. Helping the pickup customers while waiting for customers to come out due to the limited space makes better sense. Please do better."

"I feel like the customer service has gone down here. I love Pandora but not the service here. The last time I went I saw an employee with a customer. I was waiting outside behind the black rope. I waited a few mins. The employee walked the customer out black rope and quickly rushed inside. Didn't acknowledge me or made any eye contact. She went back to her duties while I waited. During these last few seconds another employee saw what happen and came to ask for help. I actually wanted to buy something. But since the rope wasn't open for me to come in. I only asked to get a piece of jewelry clean. She was nice and did clean my jewelry but the black rope was never moved for me to enter. There were no other customers inside the store. I think I rather order online or go to a different Pandora. I notice the last 30 mins most days before closing there is also no employee to be found."