Swarovski 29300 Hempstead Road, Cypress, TX 77433

"Nice collection but there should have been more on the display instead of in the back store"

"I was helped by two amazing ladies last week Hannah & Hilda. Hilda help me pick out 2 new beautiful rings. They both displayed wonderful customer service and are truly down to earth. I never got the sense that I was bothering Hilda and she was willing to above and beyond for any product I wanted. BEST Swarovski in Houston ❤️❤️❤️❤️"

"Mario was rude and acted like he didn't want to help me. I explained what I needed, and Mario said we don't have that here. Luckily, a nice employee asked if she could help. Mario walked off in a huff like she had stolen the sale. I thanked for they time. Ask their names. Wish I didn't have to write this. Hopefully, Mario will have a better day in the future."

"Came here for some specific earrings I had seen online. The site stated there were a few in stock at this location and wanted to check them out before buying. When my fiancé and I entered, the staff looked up and ignored us. No greeting or help. We looked around for a while and could not find what we were looking for. In the meantime, other customers had walked in and were greeted and helped by 2 ladies on the floor. I finally went up to the front register to specifically ask about the earrings and the lady saw me and proceeded to not help me, continuing on the computer. Ok, cool, maybe she was in the middle of something… but no acknowledgment or help. I finally spoke up and asked if her or someone else would be able to help me find what I saw online or if those weren’t available, anything similar to that. She proceeded to tell me she needed the item number and couldn’t base it off of the name and picture I had screenshotted. At this point, one of the other ladies stepped in and said she would help look for it. After about a minute of looking at the front, the initial lady who was helping said they probably don’t have it and moved on to helping someone else. Very disappointed in the service…"

"The store is well appointed. However we Picked-up an online order there. Asked for giftwrapping at checkout. They did not wrap it. When asked they said they don't do it, we'd have to galleria to get that. Sounds crazy? Why offer gift wrap then deny it and why the sarcasm?"