Brighton

"I've shopped in this store for years and after today's experience, may never again. I was greeted at the door by Nanette, who was cocky from the second I walked in the door. I told her I wanted to return an item, because I got one for Christmas and either exchange or return another. She proceeded to tell me immediately that she would have to have the freebie back, which I told her it was fine, it was in the car and would have to have the item back that I purchased for a Christmas present. I told her my sister would be exchanging that. She then proceeded to tell me should wouldn't take back the other bracelet back , because it was purchased with the aid of PayPal. She asked me if I wanted to exchange the watch band, I said I would see what they had (meaning watch bands). She didn't ask, just took me to the purses that were on sale. When I asked where the watchbands were, instead of asking the style I was looking for, she started showing me the most expensive bands. When I showed her which ones I wanted to look at, this is where I began to feel the profiling. She very snobbily said, "Oh your a leather girl", looking at me like it was wrong. I made my selection and took it to the front and all of a sudden she couldn't find me in their system and couldn't take the item back because of when it was purchased. I was also told my sister couldn't bring hers back either. When I asked her when that policy started, she told me it's always been that way. I told her we brought stuff back that my mom had never worn, still had the tags on them, still in style and never been worn....and were exchanged for a purse for my sister. She said, well whoever did that should be fired", and handed me my receipts with a very snobby Happy New Year. I walked out telling her I would not be back and instead of trying to make things right, she very snobbily just said "Bye". Yep profiling."

"I had a wonderful experience at this store! I reserved my items online because I was going in at lunch and wouldn't have a lot of the time. They had my items pulled and ready for me when I arrived. I also found an item that I really liked but it had a scratch so they ordered me another that will be delivered to my house. The women working were very polite, pleasant and helpful. I will most certainly return to this location!"

"Went in on Saturday and was greeted quickly and sweetly. I asked for assistance getting 2 pairs of birthstone earrings for my new (teenage) granddaughters. I was not familiar with the months I needed and relied on the sales-person's recommendation. Was a little disappointed on Easter morning giving one of the girls the wrong color! So much for "knowledgeable sales staff"~~"

"Great selection ... excellent service. One can't go wrong looking for that lil touch of sparkle to light up any moment."