Round Rock Pool Pros 1730 North Interstate Highway 35, Round Rock, TX 78681

"I can't be grateful enough to Fred who came out for a consultation today. If there were 6 or 10 stars, I would go that far. For starters, when I made the initial call, Lisa in the office was the only person with any pool company I contacted who was willing to just listen to my questions and give detailed answers. After today, I know that Round Rock saved us many thousands of dollars. Our previous local pool service company had given us estimates of $2500 for filter repairs and told us another $20,000 in repairs were urgently necessary. When Fred from Round Rock came out this morning, he found the filter parts spread out on the lawn near the pump, perfectly intact but just in need of cleaning. He thinks the other guy took the filter apart and didn't know how to put it back together. For no fee (!!!!!) in a free consultation, Fred cleaned the parts, put them all together, and even repaired a pipe that was broken. He told us how to find a kit and an app to do our own regular servicing, and also said that the $20,000 expense would be not structural but merely cosmetic, and could wait indefinitely. So we figure Fred just saved us $22,500. He never even tried to suggest that we get a service contract. When we actually do need some repairs, guess who we will call!"

"Round Rock Pool Pros did a great job. This is the 3rd pool we have built at 3 different houses and this pool installation was by far more organized and supervised by any other pool builder. I have been an electrical/building automation contractor for 40 years and Fred with Round Rock Pool Pros was the most organized and hands-on construction supervisor I have worked with. He was on-site every day checking on his workers and he takes pride in the quality of his work. We also worked with their design consultant Lisa in their main office and she was a great help in choosing our colors, tiles and textures. She showed us many samples and pictures of different installations. We looked at many different types of pools from shipping container pools, concrete vault plunge pools, fiberglass pools and gunite (concrete) pools and in the end we took pricing from fiberglass vs gunite pool contractors. We really wanted a gunite pool but we were afraid the pricing was going to be out of our budget but the gunite was only about 5% more than the fiberglass pool. We also saved money by not adding a hot tub. Construction of the pool and concrete deck was completed in 60 days with ZERO punchlist items! 3 months later, and everything is running like clockwork. We are adding 2 wooden decks around the pool but Round Rock Pool Pros can provide and install those for you, if needed. Additionally, they also provide weekly pool maintenance service and they took care of our pool while we were out of the country."

"Can't say enough good things about Round Rock Pool Pros! We got bids from multiple local pool remodelers and we definitely picked the right vendor. Communication was impressive, they were extremely professional, and they delivered on everything as promised. The finished product is spectacular and we couldn't be more pleased. We really loved our project manager, Fred! He showed up every day, managed every detail of the project and was a lot of fun to work with. His knowledge of pool replastering and maintenance was one of the main reasons we selected RRPP. He patiently answered all our questions and taught us the correct way to care for our pool via an app. We call him the pool whisperer because deciphering the pool chemistry is second nature to him. Highly recommend this company! Be sure to ask for Fred, aka, the pool whisperer, as your project manager!"

"Disappointing Experience with Round Rock Pools. I recently had the unfortunate experience of dealing with Round Rock Pools for a pool remodel project that turned out to be a source of frustration and disappointment. We signed a contract with them in mid-November 2022, with the understanding that the project would take approximately 3 weeks. However, the final walk-through didn't happen until a staggering 7 MONTHS later on June 21, 2023. Throughout the entire process, numerous issues arose that significantly impacted my satisfaction with their services. The floor cleaning nozzles repeatedly popped out due to improper installation, and the concrete coping cracked within months of completion. The in-floor cleaning system failed to work after the pool was filled, and initial attempts to address these problems were met with reluctance to accept responsibility. Finally, one particular incident that stands out is the recent request for a simple reinstallation of a floor cleaning nozzle that was not properly installed. Justin, the owner of Round Rock Pools, insisted on charging $150 for a 5-minute task since it their work was finished 4 months ago, citing a supposed 4-month warranty period that was never communicated to us during the initial agreement. Communication has been a constant challenge, and it's disheartening to encounter such resistance to addressing issues that arose within months of project completion. The timeline was grossly extended, and the quality of workmanship did not meet our expectations. One notable discovery occurred when we agreed to drain the pool at our expense to investigate a malfunction in the in-floor cleaning system. We had a clear agreement that if no obstructions were found in the floor cleaning system, I would cover the cost, but if plaster was discovered in the floor drain, Round Rock Pools would bear the expense. Unfortunately, a significant amount of plaster was flushed out, affirming the issues in their workmanship. I hope sharing my experience serves as a cautionary tale for others considering Round Rock Pools for their projects. It's essential to thoroughly review contracts, communicate expectations clearly, and be cautious about potential post-project charges that were never initially disclosed. In my case, the promises made during the sales process did not align with the reality of the work delivered."

"If you are looking for a team that does it all and cares during the process Round Rock Pool Pros is it. Don't look anywhere else. Kevin and Wes were amazing when it came to building and designing our dream pool the pool. Even when we changed a few things along the way Wes and Kevin worked with us to get the design right. They not only kept to there timeline but finished a few weeks ahead of schedule. We were able to have our daughter's birthday party which was amazing. Wes, would always answer any question we had about the system. Kevin, was always keeping us in the loop on the next steps. These 2 guys work great as a team to get the pool finished. If you are thinking in building a pool call them today. Thank you guys. You brought to life our dream pool."